Ashley Chambers
Houston,TX
Summary
Human Resources Executive with 12 years of progressive HR experience and advanced knowledge of employment law, compensation, recruitment and employee relations. Engages with HR service providers and suppliers on HR systems, payroll, insurance and training and development to promote high performing organization with efficient operating systems, professional and skilled staff and sound financial resources. Maintains strong stakeholder focus and service-oriented attitude with excellent organization and interpersonal skills to excel in multi-cultural environment.
Overview
19
19
years of professional experience
Work History
Director of Human Resources
Ultimate Choice Staffing
11.2018 - Current
- Maintained "open door" policy to encourage employee communications and resolution of issues.
- Managed over 50 customer calls per day
- Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
- Structured compensation and benefits according to market conditions and budget demands.
- Collaborated on hiring and training of new employees, professional growth of staff and team building and motivation.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Developed succession plans and promotion paths for staff.
- Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.
- Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.
- Fostered cross-functional relationships to connect managers and employees and improve overall efficiency.
- Wrote employee manual to cover company policies, disciplinary procedures, code of conduct and benefits information.
- Evaluated human resources structure and plan for continual improvement and offered individuals professional and personal growth opportunities.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Met with employees annually for progress reviews and performance assessments.
- Collaborated with stakeholders across organization to maintain proper flow of communication and execution of planned initiatives and projects.
- Spearheaded shared governance and collaboration on employee relations, HR administration, collective bargaining agreements and related HR topics.
- Managed other HR staff and oversaw completion of tasks and initiatives.
- Coordinated work activities for HR managers, specialists and recruiting agents.
- Conducted company-wide town hall meetings to convey updates.
- Designed and implemented region-wide recruitment, behavior-based interviewing and skill matching procedure, decreasing employee turnover.
- Liaised between multiple business divisions to improve communications.
Team Lead Customer Care Specialist
Sage Telecom, Inc
03.2017 - 12.2018
- Collected and analyzed customer's orders and request and provide weekly spreadsheet to management team
- Handled internal/external residential/commercial phone accounts
- Collected delinquent accounts and maintain a record of sold products, service/features
- Liaison for trouble shooting and resolution regarding all client accounts/service accounts
- Took ownership of customers issues to follow problems through to resolution.
- Verified accuracy of customer account information and updated when necessary.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Used exceptional communication to connect with customers, assess needs and present solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Directed customers to appropriate departments for additional support.
- Responded to customer calls and emails to answer questions about products and services.
- Provided customers with detailed information on company products, services and materials.
- Communicated with customers to identify needs and expectations.
- Identified customer issues with products or services, investigated causes and initiated resolutions.
Director of Human Resources
Diverse Consulting Enterprises
05.2017 - 10.2018
- Served as a Business Partner to the Operations
- Prioritized and assigned tasks and projects to staff; tracked and reviewed their work progress
- Managed multi-site locations in three states supporting over 900 employees
- Maintained human resources regulatory compliance with local, state and federal laws.
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
- Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
- Maintained "open door" policy to encourage employee communications and resolution of issues.
- Structured compensation and benefits according to market conditions and budget demands.
- Collaborated on hiring and training of new employees, professional growth of staff and team building and motivation.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.
- Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
- Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Wrote employee manual to cover company policies, disciplinary procedures, code of conduct and benefits information.
- Processed employee claims involving performance issues and harassment.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Evaluated human resources structure and plan for continual improvement and offered individuals professional and personal growth opportunities.
- Managed other HR staff and oversaw completion of tasks and initiatives.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Coordinated work activities for HR managers, specialists and recruiting agents.
- Liaised between multiple business divisions to improve communications.
- Designed and implemented region-wide recruitment, behavior-based interviewing and skill matching procedure, decreasing employee turnover.
Senior Recruiter
ProHealth Staffing
03.2017 - 05.2017
- Aggressively searched to fill job requisitions for Nurses, Directors, Clinic Managers, CNO, and CEO, within the Healthcare demands
- Operated and maintained applicant tracking and candidate management systems.
- Followed up with notable applicants sourced via industry-specific pipelines, events, and job fairs.
- Presented employers with up to 4-10 candidates each month.
- Provided a full cycle recruiting in all functions/departments within the organization including sales, posting, sourcing, screening, scheduling, and offers
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
- Developed recruiting strategies to identify qualified candidates and build network.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Advertised job opportunities on social media platforms and job boards.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Emphasized job benefits and perks to applicants to improve organization's attractiveness.
- Worked closely with hiring managers to deeply understand the roles, write engaging job descriptions and build a clear, concise pitch for candidates
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
Senior Technical Recruiter
Netsync Network Solutions
06.2016 - 03.2017
- Operated and maintained applicant tracking and candidate management systems.
- Followed up with notable applicants sourced via industry-specific pipelines, events, and job fairs.
- Presented employers with up to 4-10 candidates each month.
- Provided a full cycle recruiting in all functions/departments within the organization including sales, posting, sourcing, screening, scheduling, and offers
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
- Developed recruiting strategies to identify qualified candidates and build network.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Advertised job opportunities on social media platforms and job boards.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Emphasized job benefits and perks to applicants to improve organization's attractiveness.
- Worked closely with hiring managers to deeply understand the roles, write engaging job descriptions and build a clear, concise pitch for candidates
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
Human Resources Coordinator
Memorial Hermann Hospital
06.2015 - 05.2016
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Maintained human resources information system and kept employee files up to date and accurate.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Reviewed human resources paperwork for accuracy and completeness.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Conducted new employee onboarding and provided ongoing orientation training.
- Supported employee relations, cultivating retention with welcoming and inclusive work culture.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Developed and implemented effective recruitment and onboarding strategies for new hires.
- Coordinated and administered employee health insurance and retirement plans.
- Contributed to development and maintenance of personnel policies to streamline and standardize procedures.
Patient Access II
Memorial Hermann Hospital
05.2015 - 04.2016
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Providing excellent customer service by promptly answering patient inquiries.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Trained new staff on hospital processes and procedures.
- Resolved patient billing issues in line with established guidelines.
- Educated patients on importance of preventive health care and insurance coverage.
- Addressed bad debts in line with set protocols.
- Coordinated patient's care by facilitating caregiver access to medical home providers and resources to meet patient needs.
- Contacted patients on annual renewal dates to offer assistance.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
Sr. Office Coordinator III
Methodist Hospital
07.2014 - 04.2015
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Provided clerical support, addressing routine, and special requirements.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Delegated tasks to administrative staff, increasing office productivity and streamlining company operations.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Routed correspondence to facilitate timely communication between team members, customers and vendors.
- Created and implemented secure filing systems for sensitive employee and client documents.
Customer Service Team Lead II
CENTENE CORPORATION
11.2010 - 03.2014
- Assisted management with oversight of call center service levels by routing or handling incoming calls
- Coordinated with WFM to ensure CSRs skill sets corresponded with requirements to meet service levels
- Educated and train new agents on our daily call center policies and procedure in formally 3 locations
- Managed, updated and communicated any training changes to our team for over 15 markets
- Monitored and managed multiple CRM queues to stay within aging requirements
- Coordinated and tracked appointments in which interpretation services are requested Created andmaintained several spreadsheets to track progress in different call center functions
- Collaborated with Quality Improvement (QI) to resolve Provider complaints regarding interpreter requests
- Assisted leadership in conducting bilingual interviews and bilingual assessments Contribute ideas and assistwith producing a monthly newsletter for our team
Call Center Supervisor
SPRINT/NEXTEL
05.2007 - 03.2010
- Developed a training model to train staff/new hires on procedure/standards for Quality Management
- Responsible for recruiting and training staff and new hires on marketing system and how to collect theresearch data and transfer it to spreadsheets for management to review
- Held monthly training on how to handle wireless number portability requests and escalated calls
- Participated and monitored the financial negotiation of telecommunication products for marketing researchand developed monthly reports for management review
- Responsible for monitoring and assessing staff attendance, payroll processing and verification and annualevaluations.
Community Customer Care Advocate
TXU ENERGY
04.2004 - 05.2006
- Attended/participated in management team meetings and presented quarterly reports on collections, salesand credit verification
- Assisted staff members with the collection of customer orders and daily requests
- Assisted the Supervisor with collecting the data and submitting a daily/weekly and monthly spreadsheet oninternal/external customer activities, products and services.
Education
Diploma -
Parkview Baptist High
2007
Skills
- Contract Negotiation
- Staff Recruitment Planning
- HR Systems
- ADP Workforce Now
- Employee Retention
- Employment Data Tracking
- Staff Recruitment
- HR Support
- Employee Orientation
- Business Legal Compliance
- Exit Interviews and Processes
- Company Leadership
- Benefits and Compensation Management
- Training Programs
- HR Strategy
- Compensation and Benefits
- Staff Supervision
Timeline
Director of Human Resources
Ultimate Choice Staffing
11.2018 - Current
Director of Human Resources
Diverse Consulting Enterprises
05.2017 - 10.2018
Team Lead Customer Care Specialist
Sage Telecom, Inc
03.2017 - 12.2018
Senior Recruiter
ProHealth Staffing
03.2017 - 05.2017
Senior Technical Recruiter
Netsync Network Solutions
06.2016 - 03.2017
Human Resources Coordinator
Memorial Hermann Hospital
06.2015 - 05.2016
Patient Access II
Memorial Hermann Hospital
05.2015 - 04.2016
Sr. Office Coordinator III
Methodist Hospital
07.2014 - 04.2015
Customer Service Team Lead II
CENTENE CORPORATION
11.2010 - 03.2014
Call Center Supervisor
SPRINT/NEXTEL
05.2007 - 03.2010
Community Customer Care Advocate
TXU ENERGY
04.2004 - 05.2006
Diploma -
Parkview Baptist High
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