Kenneth Chambers
Clarksville,TN
Summary
Accomplished GM/AGM with a proven track record at Hardees Restaurant, enhancing operational efficiency and customer satisfaction. Expert in organizational development and operations management, I've successfully implemented strategies boosting sales and team morale. Skilled in marketing and staff training, my leadership has fostered strong relationships and streamlined processes for optimal performance. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
GM / AGM
Hardees Restaurant
04.2023 - 04.2024
- Delivered exceptional customer experiences through personalized service offerings tailored to individual preferences.
- Fostered a positive work environment to improve team morale and productivity levels.
- Reduced costs with thorough budget analysis and strategic financial planning.
- Streamlined operations for increased efficiency by identifying areas of improvement in workflow processes.
- Optimized inventory management, implementing accurate forecasting methods to minimize stock discrepancies and prevent excess waste.
- Strengthened brand awareness through the development of engaging promotional materials and online presence management.
- Boosted customer satisfaction by implementing effective communication strategies and addressing concerns promptly.
General Manager
IHOP
01.2011 - 05.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
Bachelor of Science - Business Management
University of Kentucky
Lexington, KY06.1991
Skills
- Operations Management
- Organizational Development
- Marketing expertise
- Staff Training and Development
Timeline
GM / AGM
Hardees Restaurant
04.2023 - 04.2024
General Manager
IHOP
01.2011 - 05.2023
Bachelor of Science - Business Management
University of Kentucky
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