Ashley Chandler
Clarksville,TN
Summary
Adept at driving operational growth and boosting efficiency, leveraged quality management and exceptional communication skills at Papa Johns International Inc. to foster team development and achieve significant profitability increases. Has a strategic approach to cost reductions and staff management has consistently exceeded revenue targets, demonstrating a strong ability to meet and surpass employer expectations.
Overview
19
19
years of professional experience
Work History
General Manager
Papa Johns International Inc.
09.2022 - Current
- Managed diverse team of professionals, fostering positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Analyzed market trends and competitor activities to create competitive advantages.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
Owner/Operator
Dover Inn Motel
12.2017 - 09.2020
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Managed day-to-day business operations.
- Developed business plan, processes and procedures to provide superior service to customers.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Trained and motivated employees to perform daily business functions.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Negotiated contracts with vendors to secure favorable terms for business.
- Contributed positively to local community through involvement in various events or charitable organizations.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Developed comprehensive training programs for employees to enhance skills and improve productivity.
- Prepared annual budgets with controls to prevent overages.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Implemented effective financial management practices, improving cash flow and profitability.
- Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Consulted with customers to assess needs and propose optimal solutions.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Operated with safety and skill to avoid accidents and delays.
Owner/Operator
Clarksville Groundscapes
01.2014 - 12.2017
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Managed day-to-day business operations.
- Developed business plan, processes and procedures to provide superior service to customers.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Crafted engaging sales copy and eye-catching graphics for inventive client presentations.
- Oversaw hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Monitored and managed fuel consumption and expenses for management reporting.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained and motivated employees to perform daily business functions.
- Interacted well with customers to build connections and nurture relationships.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
General Manager
Harbor Cafe
06.2005 - 01.2014
- Managed diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Analyzed market trends and competitor activities to create competitive advantages.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
No Degree - Interdisciplinary Studies
Austin Peay State University
Clarksville, TennesseeHigh School Diploma -
Stewart County High School
Dover, TN05.2005
Skills
- Quality Management
- Verbal and written communication
- Labor Cost Controls
- Team training and development
- Training and Development
- Recruitment
- Consistently meet goals
- Motivation
- Cost Reductions
- Operations Management
- Staff Management
- Administrative Skills
Timeline
General Manager
Papa Johns International Inc.
09.2022 - Current
Owner/Operator
Dover Inn Motel
12.2017 - 09.2020
Owner/Operator
Clarksville Groundscapes
01.2014 - 12.2017
General Manager
Harbor Cafe
06.2005 - 01.2014
No Degree - Interdisciplinary Studies
Austin Peay State University
High School Diploma -
Stewart County High School
Similar Profiles
Alexander HuntAlexander Hunt
In Store/Delivery Driver at Papa Johns International Inc.In Store/Delivery Driver at Papa Johns International Inc.
Tyler KeberTyler Keber
Pizza Delivery Driver at Papa Johns International Inc.Pizza Delivery Driver at Papa Johns International Inc.
Cassandra HainesCassandra Haines
Pizza Delivery Driver at Papa Johns International Inc.Pizza Delivery Driver at Papa Johns International Inc.