Ashley Chandler
Reedville,VA
Summary
With a proven track record at Eastern State Hospital, I excel in regulatory compliance and interpersonal communication, enhancing client well-being and reducing recidivism rates by implementing effective case management strategies. My expertise includes motivational interviewing and crisis intervention, achieving significant improvements in service delivery and client engagement. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Crisis Intervention Specialist
Eastern State Hospital
04.2024 - Current
- Provided emotional support to clients, enabling them to better cope with challenging situations.
- Supported families in understanding their loved ones'' needs during times of crisis, promoting better engagement in the healing process.
- Maintained accurate records and documentation in compliance with regulatory requirements, ensuring seamless service delivery.
- Developed strong rapport with clients, establishing trust and fostering open communication channels.
- Reduced crisis response time by implementing streamlined communication protocols between team members.
- Assisted in the development of organizational policies and procedures related to crisis intervention services, contributing to high-quality care provision standards.
- Served as a liaison between clients and other service providers, coordinating care plans efficiently.
- Established partnerships with local organizations that resulted in increased referral networks for clients requiring additional support services.
- Continuously updated personal knowledge of industry trends and best practices by attending professional development events, conferences, and workshops.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Promoted self-care among colleagues by organizing workshops focused on stress management techniques applicable within professional settings.
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Utilized motivational interviewing techniques to increase client engagement in treatment.
- Offered supportive counseling and crisis intervention to individuals in crisis.
- Conversed with individuals in crisis which called or texted hotline for assistance.
Caseworker
Haynesville Correctional Center
05.2022 - 04.2024
- Enhanced client well-being by developing comprehensive case plans addressing individual needs.
- Reduced recidivism rates through effective case management and personalized support services.
- Collaborated with multidisciplinary teams for improved client outcomes and coordinated care.
- Streamlined documentation processes, increasing efficiency in caseload management.
- Facilitated client access to community resources, promoting self-sufficiency and independence.
- Provided crisis intervention services, ensuring the safety and stability of clients during challenging situations.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Assessed needs of each client and recommended appropriate services and resources.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Conducted home visits to assess living environment and provided appropriate referrals.
- Facilitated client support groups to provide resources and assistance.
- Mentored new caseworkers as they transitioned into their roles, providing guidance on best practices and procedures.
- Developed strong partnerships with local organizations, expanding available resources for clientele.
- Implemented evidence-based practices in casework interventions, enhancing overall effectiveness of service delivery.
- Advocated for client rights and represented client interests at administrative hearings.
- Managed high-risk cases involving substance abuse or domestic violence concerns with specialized interventions tailored to each situation.
- Provided crisis intervention and case management services to child, family and legal guardians.
- Ensured adherence to state regulations by maintaining timely documentation and meeting reporting deadlines.
Correctional Officer
Haynesville Correctional Center
05.2022 - 04.2023
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
Correctional Sergeant
Haynesville Correctional Center
07.2017 - 01.2021
- Enhanced facility safety by conducting regular security checks and monitoring inmate activities.
- Reduced instances of violence within the institution through effective conflict resolution strategies and communication skills.
- Maintained order and security in the correctional facility by enforcing rules, regulations, and procedures.
- Improved staff performance by providing training and guidance on institutional policies and best practices.
- Assisted in the development of operational plans for emergency situations, ensuring a well-prepared response team.
- Managed inmate housing assignments to maintain optimal safety levels within the institution.
- Collaborated with multi-disciplinary teams to develop rehabilitation programs for inmates, promoting successful reintegration into society.
- Streamlined record-keeping processes, maintaining accurate documentation of incidents and daily activities within the facility.
Certified Nursing Assistant
Orchard
02.2013 - 07.2017
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
Education
Bachelor of Science - Criminal Justice
Strayer University
Washington, DC12.2024
High School Diploma -
Northumberland High School
Heathsville, VA06.2007
Skills
- Regulatory Compliance
- Client Interactions
- Records Management
- Interpersonal and Written Communication
- Issue Identification and Resolution
- Motivational Interviewing
- Inmate Movement Control
- De-Escalation Techniques
Accomplishments
Supervisor of the Year
Timeline
Crisis Intervention Specialist
Eastern State Hospital
04.2024 - Current
Caseworker
Haynesville Correctional Center
05.2022 - 04.2024
Correctional Officer
Haynesville Correctional Center
05.2022 - 04.2023
Correctional Sergeant
Haynesville Correctional Center
07.2017 - 01.2021
Certified Nursing Assistant
Orchard
02.2013 - 07.2017
Bachelor of Science - Criminal Justice
Strayer University
High School Diploma -
Northumberland High School
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