Ashley Chaney
Chattanooga,TN
Summary
Experienced professional in dental and vision reconciliation as well as claims experience where I served as a subject matter expert using the Skygen Enterprise application. Recognized for cross-department collaboration to analyze and troubleshoot issues. Proven ability to streamline processes and communicate them efficiently. Detail oriented with the ability to organize and and deliver tasks or projects in a timely manner.
Overview
12
12
years of professional experience
Work History
Billing and Reconciliation Specialist
Unum
04.2021 - 11.2025
- Collaborated with IT teams to implement software solutions that improved reconciliation accuracy and reporting speed.
- Act as primary liaison to third-party administrator for payments to members and providers.
- Trained junior staff on reconciliation protocols, fostering a culture of accuracy and attention to detail.
- Researched and resolved issues reducing error rates and ensuring accurate disbursements of payments
- Partner with other subject matter experts in the claims department to insure accurate processing and payment amounts.
- Delivered multiple projects accurately and in a timely manner.
Customer Service Specialist IV
Unum
09.2019 - 04.2021
- First point of contact for customers with short-term/long-term disability and long-term care policies.
- Delivered accurate coverage and policy information across multiple systems.
- Maintained detailed documentation for continuity and delivered high-quality service with empathy and professionalism.
Private Nanny
Cassie Brewer and Betsy Conroy
02.2018 - 09.2019
- Managed daily care and educational development of children, ensuring completion of meals, hygiene, and learning activities.
- Provided reliable support for parents and adapted to individual family needs.
Lead Teacher
Kids-R-Kids Learning Academy
05.2015 - 02.2018
- Oversaw classroom operations, curriculum planning, and parent communication.
- Completed detailed daily reports and maintained adherence to early childhood education standards.
Data Entry Clerk
McCright and Associates
06.2013 - 04.2015
- Entered and managed housing inspection data using Microsoft Word and Excel.
- Collaborated with inspectors to ensure accuracy and maintained strict attention to detail.
Education
High School Diploma -
Soddy Daisy High School
Soddy Daisy, TN05-2013
Skills
- Skygen Enterprise System
- Detail Oriented
- Clear Communication
- Customer Service and Client Relations
- Billing and Claims Reconciliation
- Microsoft Office Suite
- Data Analysis & Root Cause Problem Solving
- Time Management & Task Prioritization
- Cross-Department Collaboration
Accomplishments
- Achieved paying thousands of dollars in interest payments by completing 5,600 claim resubmissions with accuracy and efficiency.
- Collaborated with Skygen and IT in the development of new system updates.
- Documented and resolved a project with more than 20 retro termed groups needing to refund multiple member claim payments which led to receiving $34,000 back from providers.
Timeline
Billing and Reconciliation Specialist
Unum
04.2021 - 11.2025
Customer Service Specialist IV
Unum
09.2019 - 04.2021
Private Nanny
Cassie Brewer and Betsy Conroy
02.2018 - 09.2019
Lead Teacher
Kids-R-Kids Learning Academy
05.2015 - 02.2018
Data Entry Clerk
McCright and Associates
06.2013 - 04.2015
High School Diploma -
Soddy Daisy High School