Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Ashley Chapman

Ashley Chapman

Greenville,NC

Summary

Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls, data entry correction for different document requests, and great quality skills by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.

Overview

5
5
years of professional experience

Work History

Remote Ambassador and Reviewer

Activus Connect
05.2021 - Current
  • I complete document review, and submitted application review.
  • I manually review hundreds of applications on a daily basis for approval or denial based on program guidelines.
  • I managed the email inbox by responding to customer questions or concerns in real time
  • I fix incorrect application denials to ensure quality is met with consumers.
  • Quickly learned new program procedures and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day to day duties accurately and efficiently.

Remote Patient Support Representative

Millennia Patient Services (Contract Position)
02.2021 - 04.2021


  • Followed document protocols to safeguard confidentiality of patient records.
  • Facilitated communication between patients and various departments and staff.
  • Applied simple, administrative knowledge and courtesy to explain procedures and services to patients.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Carried out day-day-day duties accurately and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Processed billing services, payments, and pre-collection account statement follow ups.

Remote Customer Care Agent

Select Quote
Overland Park, KS
09.2019 - 02.2021
  • Placed outbound welcome courtesy calls to medicare clients who had recently purchased a plan through one of the contracted medicare carriers.
  • Enrolled new clients into selected plan and completed data entry of new client information for each enrollment.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and medical plan explanations.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Logged call information and solutions provided into internal database.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.

Remote Customer Service Representative

ItelBpo Smart Solutions
01.2019 - 08.2019


  • Answered any questions from The General insurance company clients regarding insurance coverage, provided auto quotes for adding vehicles, deleting vehicles, adding drivers, or deleting drivers
  • Processed payments and completed policy cancellations.
  • Sent policy documentation to clients via email, fax, or mail through internal computer software used at the time
  • Made follow up calls to answer questions on accounts and to ensure quality customer.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.

Remote Customer Service Technician

Support.Com In
Sunnyvale, CA
09.2018 - 12.2018


  • Inspected equipment to diagnose operational issues.
  • Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Applied knowledge of standard equipment and manufacturer repair guidelines.
  • Efficiently troubleshot and repaired comcast internet equipment to cut company costs and maximize productivity.

Tier II Customer Service Representative

Convergys
Greenville, NC
07.2017 - 08.2018


  • Assisted Spectrum customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Education

Associate's degree - Business Administration

Pitt Community College
2015

Diploma -

Ayden Grifton High School
2013

Skills

  • Multitasking systems (4 years)
  • Interpersonal
  • Upselling
  • Technical support
  • Customer support
  • Medical Terminology
  • Insurance Verification
  • HIPAA
  • Document review (2 years)
  • Medical Records
  • Medical Billing
  • Patient Care
  • Medical Office Experience
  • Data entry (5 years)
  • Quality assurance (1 year)
  • Billing and Payment Processing
  • Data Accuracy
  • Social Media Monitoring

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

If you want others to be happy, practice compassion. If you want to be happy, practice compassion.
Tensin Gyatso, Fourteenth Dalai Lama

Timeline

Remote Ambassador and Reviewer

Activus Connect
05.2021 - Current

Remote Patient Support Representative

Millennia Patient Services (Contract Position)
02.2021 - 04.2021

Remote Customer Care Agent

Select Quote
09.2019 - 02.2021

Remote Customer Service Representative

ItelBpo Smart Solutions
01.2019 - 08.2019

Remote Customer Service Technician

Support.Com In
09.2018 - 12.2018

Tier II Customer Service Representative

Convergys
07.2017 - 08.2018

Associate's degree - Business Administration

Pitt Community College

Diploma -

Ayden Grifton High School

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Ashley Chapman