Summary
Overview
Work History
Education
Skills
Timeline
Receptionist
Ashley Chapman

Ashley Chapman

Salt Lake City

Summary

Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

12
12
years of professional experience

Work History

Operations Manager

RAYUS Radiology
02.2021 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Increased profit by streamlining operations.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Analyzed and reported on key performance metrics to senior management.
  • Reported issues to higher management with great detail.

Operations and Accounting Manager

U.S. MRI (acquired by RAYUS Radiology)
10.2017 - 02.2021
  • Managed banking reconciliations and monthly balance sheet statements.
  • Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
  • Managed journal entries, collection efforts, and reconciliations.
  • Collaborated with other departments to achieve accurate and prompt financial reporting.
  • Developed and implemented various procedures to improve accounting process.
  • Supported financial director with special projects and additional job duties.

Medical Billing and Collections Specialist

U.S. MRI
08.2015 - 10.2017
  • Compiled and tracked outstanding balances owed to medical facilities.
  • Corrected, completed and processed claims for multiple payer codes.
  • Assisted in reconciling deposit and patient collections.
  • Processed online and paper appeal submissions and refund requests.
  • Processed billing calls and answered questions from patients and third-party carriers.
  • Reconciled accounts receivable to general ledger.
  • Generated monthly billing and posting reports for management review.
  • Monitored outstanding invoices and performed collections duties.

Patient Care Specialist

U.S. MRI
05.2015 - 08.2015
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Supported office staff and operational requirements with administrative tasks.
  • Maintained current and accurate medical records for patients.
  • Adhered to strict HIPAA guidelines to protect patient privacy.

CNA

Carrington Court
03.2013 - 05.2015
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Administered medications and performed basic and advanced patient assessments.

Education

Bachelor of Science - Accounting

Weber State University
Ogden, UT
08-2021

High School Diploma -

Hillcrest High School
Midvale

Skills

  • Clinical operations
  • Healthcare management
  • Staff development
  • Patient safety
  • Time management and prioritization
  • Conflict resolution and mediation
  • Team building and leadership
  • Performance monitoring & reporting
  • Health and safety compliance
  • Goal setting
  • Budgeting and forecasting
  • Customer service

Timeline

Operations Manager

RAYUS Radiology
02.2021 - Current

Operations and Accounting Manager

U.S. MRI (acquired by RAYUS Radiology)
10.2017 - 02.2021

Medical Billing and Collections Specialist

U.S. MRI
08.2015 - 10.2017

Patient Care Specialist

U.S. MRI
05.2015 - 08.2015

CNA

Carrington Court
03.2013 - 05.2015

Bachelor of Science - Accounting

Weber State University

High School Diploma -

Hillcrest High School

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