Ashley Chappel
Spanish Fork
Summary
Dynamic and detail-oriented professional with extensive experience as an Embroidery Machine Operator at Self Employed Services. Expert in machine operation and deadline management, consistently delivering high-quality work. Proven problem-solver with a strong focus on workplace safety and productivity, ensuring client satisfaction through effective communication and design precision.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Embroidery Machine Operator
Self Employed Services
03.2017 - Current
- Consistently met tight deadlines while maintaining a high level of quality control over finished embroidered pieces.
- Maintained a clean and organized work environment, ensuring safety compliance and efficient workflow.
- Designed proof sample to submit to client for approval.
- Maximized productivity through skillful prioritization of tasks based on urgency and complexity of each project.
Customer Service Representative
Holiday Oil
10.2024 - 12.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Production Worker
SupraNaturals
02.2025 - 03.2025
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
Customer Service Representative
Yes to Homes
03.2024 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Associate of Arts - Communications of Business
College of Southern Idaho
Twin Falls, ID05-2010
Diploma - Generals
Spanish Fork High School
Spanish Fork, UT05-2008
Skills
- Visual inspections
- Workplace safety
- Machine operation
- Thread selection
- Machine maintenance
- Digital design software
- Deadline management
- Production planning
- Problem-solving
- Time management
Accomplishments
- Supervised team of 20 staff members.
- Resolved product issue through consumer testing.
- Documented and resolved financial issues which led to saving company costs on products.
- Achieved lean manufacturing by completing 5's with accuracy and efficiency.
Certification
- Safety Training
- GMP Training
- Forklift Certification
Timeline
Production Worker
SupraNaturals
02.2025 - 03.2025
Customer Service Representative
Holiday Oil
10.2024 - 12.2025
Customer Service Representative
Yes to Homes
03.2024 - 10.2024
Embroidery Machine Operator
Self Employed Services
03.2017 - Current
Associate of Arts - Communications of Business
College of Southern Idaho
Diploma - Generals
Spanish Fork High School
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