Ashley Charles
Avondale Estates,GA
Summary
Dynamic Supervisor with a proven track record at Whitfield County 911, excelling in staff management and training. Recognized for implementing process improvements that enhanced efficiency and reduced operational downtime. Strong analytical thinking and conflict resolution skills fostered a positive work environment, driving team productivity and achieving organizational goals.
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Supervisor
Whitfield County 911
12.2019 - Current
- Assisted in training new staff on operational procedures and safety protocols.
- Supported daily workflow by organizing tasks and prioritizing assignments efficiently.
- Collaborated with team members to maintain a clean and safe work environment.
- Supervised daily operations, ensuring adherence to safety protocols and quality standards.
- Trained and mentored team members on efficient workflow practices and operational procedures.
- Coordinated shift schedules to optimize staff coverage and maintain productivity levels.
- Implemented process improvements that enhanced efficiency and reduced operational downtime.
- Resolved employee conflicts promptly, fostering a positive work environment and team cohesion.
- Analyzed performance metrics to identify trends and implement corrective actions as needed.
- Led team meetings to communicate goals, address challenges, and share best practices effectively.
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Supervised ongoing daily production phases.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Kept accurate and detailed records of personnel progress and productivity.
- Trained and mentored staff on operational procedures and best practices.
Biller
Braun's Express
06.2017 - 12.2019
- Processed billing statements accurately and efficiently using advanced billing software.
- Streamlined invoicing procedures, reducing processing time by implementing automated workflows.
- Mentored junior staff on billing best practices, enhancing team productivity and accuracy.
- Analyzed billing discrepancies, collaborating with departments to resolve issues promptly.
- Coordinated daily dispatch operations, ensuring timely deliveries and optimal routing for drivers.
- Developed and maintained relationships with carriers to facilitate smooth logistics operations.
- Trained new dispatch staff on operational procedures and software tools, improving team performance.
- Streamlined communication between drivers, customers, and management to ensure accurate information flow.
- Processed high-volume billing transactions accurately and efficiently.
- Trained new staff on billing software and company procedures, enhancing team performance.
Cashier
Captain D's Seafood
04.2017 - 06.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Ensured accurate cash handling and balanced cash drawers at shift end.
- Provided exceptional customer service, resolving inquiries and complaints effectively.
- Maintained a clean and organized checkout area to enhance customer experience.
- Assisted with inventory management by restocking merchandise as needed.
- Trained new staff on operational procedures and customer service standards.
- Collaborated with team members to improve workflow and reduce wait times.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Drive-Thru Cashier
McDonald's Restaurant
05.2015 - 02.2017
- Processed customer orders efficiently using point-of-sale systems.
- Managed cash transactions accurately, ensuring compliance with company policies.
- Trained and mentored new staff on drive-thru operations and customer service standards.
- Streamlined order-taking procedures, reducing wait times for customers.
- Handled customer inquiries and resolved issues to enhance satisfaction levels.
- Maintained cleanliness and organization of work area to promote a safe environment.
- Collaborated with kitchen staff to ensure timely preparation of orders during peak hours.
- Monitored inventory levels, assisting in ordering supplies as needed to maintain service quality.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Followed food safety and sanitation guidelines at all times.
- Assisted customers with menu items and accurate order fulfillment.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Developed strong communication skills while interacting with diverse clientele daily.
- Established effective rapport with returning customers, fostering a welcoming environment at the drive-thru window.
- Crosstrained in front counter operations to provide additional support as needed during busy periods or staff shortages.
Drive-Thru Cashier
Captain D's Seafood
01.2013 - 02.2015
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
- Enhanced customer satisfaction by providing fast and accurate order processing at the drive-thru window.
- Streamlined order-taking processes to improve overall speed of service for customers.
- Followed company policies and procedures regarding cash handling.
- Assisted in training new drive-thru staff members, ensuring proper procedures were followed consistently.
- Improved team productivity by assisting with food preparation during peak hours when needed.
- Resolved problems with orders quickly and offered refund or replacement.
- Handled customer inquiries and complaints professionally, resolving issues promptly and courteously.
- Monitored customer orders to confirm accuracy in preparation and delivery.
- Collaborated with fellow team members to ensure smooth workflows and exceptional customer experiences during all shifts worked.
- Adhered to all company policies regarding cash handling, food safety procedures, and workplace conduct expectations consistently throughout employment tenure.
- Balanced cash drawer at beginning and close of shift.
- Supported store management by performing inventory checks and restocking items as needed throughout shifts.
- Demonstrated adaptability by adjusting to rapidly changing situations during busy hours, providing top-notch service in spite of any challenges faced.
- Interacted professionally through clear communication with customers to promote positive patron experiences.
- Balanced cash registers at the beginning and end of each shift, ensuring accurate accounting records were maintained.
- Recognized for excellent customer interactions due to ability to quickly assess individual needs while maintaining a positive attitude even under stressful conditions.
- Consistently met or exceeded performance goals set by management in regard to speed of service metrics while maintaining an unwavering focus on quality control measures in food preparation tasks performed as needed during busy periods or staff shortages.
- Operated point-of-sale system efficiently, effectively managing transaction records for accurate financial reporting purposes.
- Upsold additional products and services to customers to boost sales.
- Maintained accurate records of transactions following company procedures.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card, and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Processed refunds and exchanges in accordance with company policy.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Processed customer orders efficiently using point-of-sale systems.
- Managed cash transactions accurately, ensuring compliance with company policies.
- Trained and mentored new staff on drive-thru operations and customer service standards.
- Streamlined order-taking procedures, reducing wait times for customers.
- Handled customer inquiries and resolved issues to enhance satisfaction levels.
- Maintained cleanliness and organization of work area to promote a safe environment.
- Collaborated with kitchen staff to ensure timely preparation of orders during peak hours.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Followed food safety and sanitation guidelines at all times.
- Assisted customers with menu items and accurate order fulfillment.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Developed strong communication skills while interacting with diverse clientele daily.
- Established effective rapport with returning customers, fostering a welcoming environment at the drive-thru window.
- Crosstrained in front counter operations to provide additional support as needed during busy periods or staff shortages.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH09-2028
High School Diploma -
Phoenix High School
Dalton, GA05-2015
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Staff development
- Staff discipline
- Analytical thinking
- Team building
- Processes and procedures
- Relationship building
- Schedule development
- Policy enforcement
- Conflict resolution
- Expectation setting
- Intrado, Microsoft Word, Excell, Powerpoint, and other software related to my 911 experience
- Verbal and written communication
- Coaching and mentoring
- Policy and procedure development
- Task delegation
- Documentation and reporting
- Workflow management
- Employee development
- Performance management
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Time management
- Excellent communication
- Adaptability and flexibility
- Organizational skills
- Active listening
- Professionalism
- Interpersonal skills
- Self motivation
- Adaptability
- Reliability
- Task prioritization
- Idea development and brainstorming
- Written communication
- Quality assurance
- Problem-solving aptitude
- Professional demeanor
- Continuous improvement
- Goal setting
- Team leadership
Accomplishments
- Supervised team of 8 staff members.
- Completed all 3 Guardian Leadership classes.
- Received the Employee of the Year award from the Rotary Club.
Certification
- Supervision Training - Ongoing
Timeline
Supervisor
Whitfield County 911
12.2019 - Current
Biller
Braun's Express
06.2017 - 12.2019
Cashier
Captain D's Seafood
04.2017 - 06.2017
Drive-Thru Cashier
McDonald's Restaurant
05.2015 - 02.2017
Drive-Thru Cashier
Captain D's Seafood
01.2013 - 02.2015
Bachelor of Arts - Psychology
Southern New Hampshire University
High School Diploma -
Phoenix High School
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