Ashley Chavez
Othello,Wa
Summary
Strong customer service skills and bilingual proficiency for effective communication and assistance with diverse individuals. Thrives in team environments, values contributions of colleagues, consistently exceeds expectations, and embraces challenges for continuous personal and professional growth.
Overview
7
7
years of professional experience
Work History
Assistant Head Housekeeper
Baymont By Wyndham
03.2024 - Current
- Maintained a safe working environment by enforcing safety protocols and conducting regular inspections.
- Improved guest satisfaction by promptly addressing concerns and ensuring cleanliness throughout the property.
- Enhanced staff performance through comprehensive training programs and ongoing coaching.
- Assisted in hiring process of housekeeping staff to ensure an adequate workforce during peak seasons.
- Coordinated deep-cleaning projects during off-peak periods to keep the property looking fresh yearround.
- Provided exceptional customer service by addressing guest concerns and requests in a timely manner, often going above and beyond to exceed expectations.
- Managed lost-and-found system efficiently, helping reunite guests with their belongings quickly.
Cashier
Hawk Fuel
06.2017 - 02.2024
- Greeted customers entering store and responded promptly to customer needs
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Caregiver
Always Caring Home Care
02.2022 - 01.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
Education
Certificate -
charter college
Pasco, Wa01.2017
Diploma -
Alps Alternative High School
Othello, Wa01.2003
Skills
- Customer service focus
- Workload prioritization
- Supervisory Experience
- Customer Service
- Customer Relationship Management
- Guest Relations
- Teamwork and Collaboration
- Multitasking and Prioritizing
5093463327Phone
5097933877
Languages
English
Native or Bilingual
Timeline
Assistant Head Housekeeper
Baymont By Wyndham
03.2024 - Current
Caregiver
Always Caring Home Care
02.2022 - 01.2023
Cashier
Hawk Fuel
06.2017 - 02.2024
Certificate -
charter college
Diploma -
Alps Alternative High School
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