Ashley Chavis
Wilmington,NC
Summary
Extensive sales and customer service experience with a proven record of achieving high sales volume and customer satisfaction. Excellent interpersonal, problem solving and organizational abilities. Many years of experience in customer-orientated service operations, employee relations and excellent communication skills to maintain a positive attitude with staff and customers in high volume operations. Well accomplished in managing small or large- scale events. Highly focused; able to consistently achieve sales objectives and develop positive rapport with people at all levels of responsibility.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Marketing Assistant
Heatshield Shading
03.2022 - Current
- Assisted with the setup, facilitation and completion of marketing events.
- Developed designs and graphics of marketing materials.
- Conducted market research to better understand the marketing needs of the organization and its target audience.
- Strengthened brand identity with consistent messaging across various platforms including print, digital, and social media channels.
- Amplified social media reach, creating engaging visual assets such as infographics and videos for widespread distribution.
- Enhanced customer engagement with the development of compelling content for email newsletters and blog posts.
Lead Server
Filets Waterfront
05.2016 - Current
- Enhanced customer experience by providing attentive and personalized service during their dining visit.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Would serve over 50 customers a day.
- Increased sales by 25%.
- Trained and acclimated new servers to restaurant's culture and operations.
- Suggested and persuaded additional items to increase restaurant sales.
- Certified in SERV sale alcohol training program.
- Worked with management to coordinate special functions and events.
- Placed orders and answered customer questions in-person, through email and over the phone to maximize customer service,
Administrative Assistant
The Powerhouse
01.2012 - 08.2014
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Provided administrative support to ensure efficient office operations.
- Maintained physical and digital filing systems.
- Answered phone calls and directed callers to appropriate.
- personnel, scheduled appointments, and assisted clients and other visitors.
- Responded to emails and other digital queries and correspondence.
Education
Bachelor of Science - Business Administration And Management
University of North Carolina At Pembroke
Pembroke, NC08.2024
Skills
- Quality Control
- Liquor, Wine, and Food Service
- Relationship development
- Sales and Communication
- Teamwork and Collaboration
- Event planning and Coordination
- Specials Promotion and Upselling
- Product strategy
- Adaptable
- Social selling
- Active listener
- Employee Development
Certification
Social Media Marketing Certification
Volunteering
- Marketing And Advertising, Special Events
Kind Keeper No-Kill Animal Rescue
Timeline
Marketing Assistant
Heatshield Shading
03.2022 - Current
Lead Server
Filets Waterfront
05.2016 - Current
Administrative Assistant
The Powerhouse
01.2012 - 08.2014
Bachelor of Science - Business Administration And Management
University of North Carolina At Pembroke