Ashley Chesnutte
Port Clinton
Summary
Dynamic Universal Banker with proven expertise in financial product sales and customer needs assessment at First Federal Savings of Lorain. Recognized for enhancing customer relationships and training staff to improve service quality. Skilled in transaction processing and committed to delivering exceptional banking experiences.
Overview
7
7
years of professional experience
Work History
Universal Banker
First Federal Savings of Lorain
01.2021 - Current
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
- Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
- Balanced teller drawers and ATM cash.
- Opened, closed, and updated accounts for customers.
- Educated customers on features and benefits of banking products and services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on online banking and mobile banking applications.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Trained new hires on customer service policies and procedures.
Paint Department Supervisor
Lowes Home Improvment
04.2020 - 10.2021
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
- Coordinated merchandising displays, signage and sales enablement.
- Created timely and accurate inventory, cash and production reports for senior managers.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Trained and oriented associates to maximize team performance.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Trained newly hired sales team in upselling techniques.
Teacher Assistant
Great Lakes Community Action Partnership
08.2018 - 06.2020
- Supported classroom activities, tutoring, and reviewing work.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Maintained safety and security by overseeing students in recess environments.
- Completed daily reports on attendance and disciplinary performance.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
- Handled class records for attendance, assignment grades and course participation scores.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Taught courses under guidance of senior instructors.
- Developed materials for classroom teachers to support instruction, lab work or in-class activities.
- Shared important information with students concerning upcoming assignments and tests.
Education
High School Diploma -
Gibsonburg High School
Gibsonburg, OHSkills
- Branch operations
- Deposit processing
- Financial product sales
- Financial advising
- Customer needs assessment
- Document preparation
- Check processing
- Payment processing
- Transaction processing
- IRA Team
- Harbor Project Team
- Procedures Team
- Wire transfers
Timeline
Universal Banker
First Federal Savings of Lorain
01.2021 - Current
Paint Department Supervisor
Lowes Home Improvment
04.2020 - 10.2021
Teacher Assistant
Great Lakes Community Action Partnership
08.2018 - 06.2020
High School Diploma -
Gibsonburg High School