ASHLEY CHILBERG
Wenatchee,WA
Summary
Detail-oriented supervisor with expertise in financial reconciliation and regulatory compliance within county government. Proficient in analyzing financial data, enhancing workflows, and implementing new systems. Experienced in leading teams through organizational change while maintaining accurate financial records. Dedicated to promoting transparency, accountability, and exceptional public service.
Overview
18
18
years of professional experience
Work History
Recording Supervisor
Snohomish County Auditor
Everett, USA
07.2022 - Current
- Functioned as primary recording system expert for division; Led recording system enhancements in collaboration with vendors and IT, ensuring software functionality.
- Ensured compliance with relevant laws and regulations, representing the Auditor's Office in state and national committees.
- Formed and led national user group dedicated to optimizing auditor's office record management system.
- Supervised and mentored staff, managing schedules and performance evaluations to meet organizational goals.
- Developed and updated procedures, policies, and process manuals to enhance operational efficiency.
- Developed and implemented revenue collection procedures, overseeing financial reconciliation and reporting.
- Facilitated partnerships with county departments and stakeholders to enhance customer service and problem-solving efforts.
Legal Document Recording Examiner I & II
Snohomish County Auditor
Everett, USA
09.2018 - 07.2022
- Examined and reviewed maps and legal documents before recording into permanent public record, ensuring accuracy and integrity of public records.
- Provided in-person and phone technical support to the public on legal document recording, enhancing user understanding and compliance.
- Assisted the public in legal document searches using computer-based data and microfilm for real property, facilitating timely access to necessary information.
- Collaborated with team members to complete group projects, ensuring customer requests were met efficiently.
Technician & Analyst
Lab/Cor, Inc
03.2015 - 09.2018
- Lab technician and analyst in environmental testing. Followed standard ISO and EPA methods.
- Maintained, diagnosed, and repaired scientific equipment; verified instrument functionality through inspections and tests, and calibrated controls to ensure precision of results.
- Ensured the lab met quality control requirements through accrediting bodies. Participated in routine audits and improved laboratory procedures and methods in response to audit suggestions.
- Educated new employees on laboratory protocols to ensure compliance and efficiency.
- Maintained inventory and assisted in training new staff to ensure operational readiness.
- Coordinated staff schedules to align with project timelines and optimize workflow.
Server
Broadmoor Golf Club
04.2013 - 06.2016
- Led training for new servers on restaurant procedures and customer service standards, enhancing overall team performance.
- Established a welcoming atmosphere for guests by effectively managing large crowds and staying composed in high-pressure situations.
- Demonstrated ability to quickly learn and adapt to new daily menus and specialties, ensuring guests receive accurate and timely service.
- Provided clear, polite, and positive communication with diverse guests.
Research Assistant
UW Pathology
04.2013 - 07.2014
- Conducted independent research on C.elegans, organizing tasks and procedures to meet project deadlines.
- Evaluated and interpreted collected data, documenting findings for publication in a peer-reviewed journal.
- Developed comprehensive reports and analyses to effectively communicate research progress and trends.
- Gathered and entered data meticulously into databases to ensure accuracy.
- Shared weekly updates on research progress with the team to facilitate collaboration.
Server and Manager
Baren Haus Restaurant
06.2008 - 04.2013
- Supervised front end restaurant staffing, coordinated schedules, trained new staff, and addressed staff concerns to maintain a positive work environment.
- Modeled excellent customer service to encourage staff to proactively assist customers and meet needs, building customer loyalty and retention.
- Analyzed customer complaints, identified key improvement areas, and implemented changes to enhance customer satisfaction.
- Programmed menu into ALDELO POS program for a more efficient order processing system.
Education
Bachelor of Science - Biology- Physiology, Marine Biology
University of Washington
Seattle, WAAssociates of Arts and, Sciences - English
Wenatchee Valley College
Wenatchee, WASome College (No Degree) - Business Management
Eastern Gateway Community College
OnlineSkills
- Regulatory compliance
- Policy and procedure development
- Project management
- Financial reporting
- Workflow efficiency
- Employee training
- IT troubleshooting
- Complex problem-solving
Timeline
Recording Supervisor
Snohomish County Auditor
07.2022 - Current
Legal Document Recording Examiner I & II
Snohomish County Auditor
09.2018 - 07.2022
Technician & Analyst
Lab/Cor, Inc
03.2015 - 09.2018
Server
Broadmoor Golf Club
04.2013 - 06.2016
Research Assistant
UW Pathology
04.2013 - 07.2014
Server and Manager
Baren Haus Restaurant
06.2008 - 04.2013
Bachelor of Science - Biology- Physiology, Marine Biology
University of Washington
Associates of Arts and, Sciences - English
Wenatchee Valley College
Some College (No Degree) - Business Management
Eastern Gateway Community College