Ashley Chiorando

• Implemented successful incentive program to increase employee recognition, development, education, and loyalty. Ultimately reducing the tremendous expense of employee turnover. During 2021 through 2023 employee retention increased from 77% to 98% reflected in October 2023.
• Identified and qualified customer needs; negotiated and closed profitable projects with high success rate. Total actual revenue received in the month of January 2023 was $192,547.00. Total actual revenue received in October 2023 was $297,249.00.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Developed and implemented business strategies to achieve business goals and stay competitive.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Implemented business strategies, increasing revenue and effectively targeting new markets.
• Supervised creation of exciting merchandise displays to catch attention of store customers.

• Assisted Division President with all company's goals and initiatives.
• Oversaw large, diverse portfolios of mixed-use deed restricted communities, consisting of Commercial, residential Condominiums and Homeowner Associations.
• Provided leadership, support, and development for combined total of over one hundred associations.
• Manage all functions of team, while maintaining standards of excellence for processes, methods, and personnel.
• As brand ambassador for Sentry Management, acted as liaison between homeowners, and board of directors within each community, to ensure quality service is delivered, community expectations are met with prompt response and solution.
• Maintained extensive knowledge and understanding of client agreements to exceed both company and client expectations.
• Developed and adhered to community budgetary restrictions in collaboration with board of directors.
• Set and oversaw division's annual budget in excess of three million dollars. Consistently managing profit and loss statements.

• Oversaw large portfolio of thirteen Condominium and Homeowners Associations.
• Developed and adhered to community budgetary restrictions in collaboration with board of directors.
• Manage functions of team within property while maintaining standards of excellence for processes, methods, and personnel.
• Generated professional networks by engaging in professional, industry and government organizations.
• Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
• Enforced compliance with community regulations and guidelines.

• Evaluated employee records and productivity and submitted evaluation reports.
• Maintained computer and physical filing systems.
• Coordinated special projects and managed schedules.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Delivered performance reviews, recommending additional training or advancements.
• Coached new hires on company processes while managing employees to achieve maximum production.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

• Confirmed appointments, communicated with clients, and updated client records.
• Corresponded with clients through email, telephone, or postal mail.
• Answered phone promptly and directed incoming calls to correct offices.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Maintained confidentiality of information regarding clients and company.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

• Evaluated suppliers to maintain cost controls and improve operations.
• Consulted with customers to assess needs and propose optimal solutions.
• Managed day-to-day business operations.
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
• Trained and motivated employees to perform daily business functions.
• Conducted target market research to discover customer needs and analyze competitor trends.
• Prepared bank deposits and handled business sales, returns and transaction reports.

* Started as a cook/cashier while in high school, and eventually purchased 49% ownership. Sold my portion when we relocated to Florida.