Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Atkinson

Fort Smith,AR

Summary

Efficient worker dedicated to thorough medical assistance. Knowledgeable about patient care and patient treatments with excellent attention to detail. Committed to following healthcare procedures for top-notch patient services.

Overview

17
17
years of professional experience

Work History

Registered Medical Assistant

Mercy Orthopedic Hospital
Fort Smith, AR
10.2022 - Current
  • Performed patient assessments, including vital signs and medical history documentation.
  • Assisted physicians in exams, treatments, and procedures.
  • Provided instruction to patients on medication usage and treatment plans.
  • Maintained clinical records according to HIPAA regulations.
  • Answered incoming calls, responded to inquiries, and scheduled follow-up visits as needed.
  • Assisted with administrative duties such as filing paperwork and preparing documents for review by physicians or other healthcare providers.
  • Processed prescription refills in accordance with established protocols.
  • Managed daily data entry into electronic health record systems.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Recorded vital signs and medical history for [Number] patients each shift.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Prepared treatment rooms for patient examinations.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Handled general office duties to support administrative staff during peak hours.

Patient Service Representative

Mercy Orthopedic Hospital
Fort Smith, AR
04.2022 - 10.2022
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge.
  • Documented and managed patient information in computer system.
  • Ran credit card batches and balanced deposits on daily basis.
  • Scheduled patient appointments and procedures.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
  • Maintained awareness of patient temperament in lobby to curtail frustrations or communication issues.
  • Answered telephone calls to schedule appointments and answer patient questions.

Waitress/Hostess

Vientiane Cafe
Danville, AR
01.2010 - 08.2012
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

Cashier

Walmart
Russellville, AR
02.2011 - 08.2011
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Helped customers find specific products, answered questions and offered product advice.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Received payments and issued receipts.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.

Nurse Assistant

Chambers Memorial Hospital
Danville, AR
09.2007 - 02.2011
  • Collected biological specimens and packages for laboratory transport to complete diagnostic tests.
  • Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Used clinical skills to conduct lab draws, assess vital signs, complete glucose evaluations and treat pre-and post-operation patients.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Assisted residents with daily needs, including personal hygiene, dressing and transferring from chairs to bed.
  • Engaged with patient family and friends to provide courteous, efficient visit experience.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.

Education

Medical Assistant

Petra Allied Health
Fort Smith, AR
11.2020

High School Diploma -

Danville Public School
Danville, AR
05.2008

Nursing

Rich Mountain Community College
Waldron, AR

Externship
Mercy Clinic Primary Care - Free Ferry

Skills

  • Medical terminology knowledge
  • Collecting vital signs
  • Calm and level-headed under duress
  • Patient relations
  • Collecting specimens
  • Infection control procedures
  • Relationship building
  • Team building
  • Customer service

Timeline

Registered Medical Assistant

Mercy Orthopedic Hospital
10.2022 - Current

Patient Service Representative

Mercy Orthopedic Hospital
04.2022 - 10.2022

Cashier

Walmart
02.2011 - 08.2011

Waitress/Hostess

Vientiane Cafe
01.2010 - 08.2012

Nurse Assistant

Chambers Memorial Hospital
09.2007 - 02.2011

Medical Assistant

Petra Allied Health

High School Diploma -

Danville Public School

Nursing

Rich Mountain Community College

Externship

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Ashley Atkinson