ASHLEY CHRISTIAN
Chicago,IL
Summary
10+ years of experience in technical leadership, performance management, people leadership, in person and virtual training facilitation, and customer satisfaction . Articulate communicator skilled in motivating and mobilizing diverse teams to achieve desired goals and meet all organization's objectives. Collaborative strategist focused on building and strengthening relationships with clients, and the executive leadership team, delivering elite client service.
Overview
15
15
years of professional experience
Work History
Education and Learning Specialist
SMITHBUCKLIN
Chicago , IL
12.2021 - Current
- Engages with subject matter experts in developing strategy, content and program delivery methodology
- Manages various learning and delivery platforms including eLearning, podcasts, instructional design and learning management systems
- Coordinates all educational aspects of conference program planning
- Tracks data to monitor revenue/expense performance
- Liaise with marketing and operations team to ensure successful event planning
- Oversees the day to day activities of education and certification program administration
- Coordinates the activities of assistants and other staff as required
- Contributes effective and creative ideas to client planning and analysis processes
- Ensures integrity of communications with internal staff, vendors, volunteers and speakers
Senior Training Coordinator
CVS SPECIALTY
Mt. Prospect , IL
01.2017 - 12.2021
- Facilitated core curriculum learning programs for a specific business unit using a variety of delivery methods
- Collaborated with supervisors and directors to create team assignment based off trainees’ strengths
- Managed new hire data and assessments through the Learning Management System
- Built and sustained working relationships with site leaders and supervisors to continuously evaluate business needs and monitor performance management
- Participated in Curriculum Walk Through and Train-the-Trainer Sessions in order to prepare for the delivery of learning programs
- Collaborated with HR department to create new onboarding policies and procedures
- Created scripting and customer service standards to service patients with chronic illnesses
Family Resource Training Specialist
ILLINOIS ACTION FOR CHILDREN
Chicago , IL
12.2011 - 12.2016
- Effectively delivered new hire training; educated new hires on all systems and processes
- Developed and updated training materials monthly
- Worked closely with HR to assist with new hire registration
- Helped with facilitating and registration for offsite trainings, job fairs and outreach events
- Presented new training ideas and techniques to Director’s Board
- Designed PowerPoints, webinars, surveys and quizzes
- Developed individualized learning plans
- Supervised new hires and provide quality checks throughout the duration of training.
Family Resource Specialist
- Received, organized and managed client's personal information
- Accurately documented all IDHS forms and correspondence related to parent/ provider eligibility and proper notification to parents/providers eligible for the childcare assistance program
- Created and maintained complete and accurate paper and computer systems on each parent/provider case in assigned caseload
- Maintained utmost discretion when dealing with client and provider information received and managed by IAFC
- Provided excellent customer service to parents and providers over the phone or in person
Escalation Team Leader
- Meticulously managed and tracked problem cases
- Brought order, structure, and focused management attention to the clients problems in order to gain complete client satisfaction
- Coordinated with the clients for developing an escalation management plan as per their requirements, adding additional resources for escalation process if required, and developing a detailed technical plan accordingly
- Liaised with upper management to discuss resolutions for clients and staff
- Supervised a team composed of 8 staff members
Staff Assistant
CITY OF CHICAGO
Chicago , IL
06.2005 - 10.2009
- Provided quality customer service to individuals seeking services assistance
- Maintained utmost discretion when managing confidential materials
- Assisted with the planning and execution of logistics and operations for special events
- Coordinated senior housing events and housing programs
- Trained interns on functionalities and department expectations
- Retail Chicago Intern
- Provided staff support to Assistant Commissioner responsible for retaining and attracting retail development to under-served neighborhoods throughout Chicago
- Responsible for the planning and execution of logistics and operations for special events for community programs within Chicago
- Researched demographics for the aldermanic wards within the City of Chicago
- Assisted in organizing and coordinating tours with Alderman and retail developers
- Assisted Retail Chicago Clients with location scouting
Education
Bachelor of Science - Business Administration (Marketing)
Chicago State University
Chicago, ILSkills
- Project Management
- Organization and Time Management
- Teamwork and Collaboration
- Behavior improvements
- Event Planning
- Conflict resolution techniques
- Group and individual instruction
- Relationship building
- Database Management
- Verbal and written communication
Timeline
Education and Learning Specialist
SMITHBUCKLIN
12.2021 - Current
Senior Training Coordinator
CVS SPECIALTY
01.2017 - 12.2021
Family Resource Training Specialist
ILLINOIS ACTION FOR CHILDREN
12.2011 - 12.2016
Staff Assistant
CITY OF CHICAGO
06.2005 - 10.2009
Family Resource Specialist
Escalation Team Leader
Bachelor of Science - Business Administration (Marketing)
Chicago State University
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