Ashley Chung
Keller
Summary
Dynamic and results-driven professional with a proven track record at both HTeaO and Aerie at AEO, excelling in customer service and problem-solving. Adept at enhancing guest relations and maintaining high standards of quality. Recognized for leadership abilities and effective communication as a drum major and section leader, consistently fostering team collaboration to achieve exceptional customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Crew Team Member
HTeaO
Southlake
11.2025 - Current
- Assisted with food preparation by following recipes and maintaining portion control for quality assurance.
- Engaged customers in a friendly manner, effectively promoting menu items and special offers.
- Monitored inventory levels, promptly reporting shortages to ensure product availability for customers.
- Handled customer inquiries and resolved issues efficiently to enhance overall satisfaction.
- Maintained a clean and organized work environment to comply with health and safety regulations.
- Supported team members during peak hours to ensure timely service and customer satisfaction.
- Prepared and packaged to-go orders accurately while adhering to presentation standards.
- Educated customers about tea varieties and brewing methods, enhancing their experience.
- Prepared beverage orders according to customer preferences, ensuring quality and presentation.
- Cleaned work areas regularly throughout shift.
- Operated cash register accurately and efficiently.
- Provided excellent customer service at all times.
- Restocked items on shelves as needed.
Brand Ambassador
Aerie By American Eagle Outfitters
Southlake
08.2025 - Current
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Managed efficient cash register operations.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Drum Major
Keller High School Band
Keller
02.2025 - 11.2025
- Instructed section leaders on how to effectively lead their sections in rehearsal and performance.
- Encouraged student participation in practice sessions by providing motivation and support.
- Provided feedback to personnel regarding any areas of improvement needed within the group.
- Created positive relationships between all members of the marching band through leadership activities.
- Attended all scheduled rehearsals and performances with the band.
- Communicated regularly with staff and students regarding musical goals, progress, issues.
- Ensured that all performers were aware of upcoming events, changes in schedule.
Team Member
Pokeworks
Southlake
03.2025 - 06.2025
- Crafted customized bowls while ensuring high-quality presentation and customer satisfaction.
- Engaged customers to enhance dining experiences and address inquiries efficiently.
- Maintained cleanliness and organization of restaurant to uphold health and safety standards.
- Collaborated with team members to foster a clean, inviting environment.
- Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Restocked supplies such as napkins, condiments for the convenience of customers.
- Adhered to company policies regarding attendance and punctuality.
- Greeted customers and took their orders in a friendly and efficient manner.
- Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
Section Leader
Keller High School Band
Keller
03.2024 - 02.2025
- Instructed clarinet section on performance techniques and intonation for improved outcomes.
- Organized weekly rehearsals to prepare clarinet section for upcoming performances.
- Scheduled periodic assessments to monitor student progress throughout semester.
- Ensured all clarinet section members had necessary equipment prior to performances.
- Evaluated technical proficiency of each member and provided remedial training as needed.
- Developed attendance tracking system for rehearsals and performances of clarinet section.
- Provided individual instruction and constructive feedback to enhance clarinet skills.
- Maintained organized music library for clarinet section's use.
Education
High School Diploma - Language and Composition AP Course, Literature and Composition AP Course, World History AP Course, U.S. History AP Course, Precalculus AP Course, Biology AP Course, Environmental Science AP Course, U.S. Government and Politics AP Course, Music Theory AP Course
Keller High School
Keller, TX05.2026
Skills
- Customer service and support
- Supply chain management
- Problem solving
- Effective communication
- Willingness to learn
- Music theory expertise
- Performance artistry
- Endurance and stamina
- Independent work skills
- Efficient practice habits
- Product recommendations
- Guest relations
- Adaptability to diverse groups
- Professional demeanor
- Verbal and written communication
- Hospitality and accommodation services
- Team collaboration
- Menu planning and design
- Time management skills
- Positive attitude and outlook
- Dependability and reliability
- Leadership abilities
- Self-motivation and initiative
- Clear communication skills
- Improvisation techniques in performance
- Creative thinking strategies
- POS system operation proficiency
- Multi-tasking capabilities
- Sales training expertise
- Fitting room maintenance skills
- Conflict resolution strategies
Certification
- AED Certified
- CPR Certified
- Adobe Photoshop Certified
- Adobe Illustrator Certified
Awards
- National Merit Scholarship Qualifier
- AP Scholar Recipient
- National Recognition Program Qualifier
- AP Scholar Award
- AP Scholar with Distinction Award
- National Merit Commended Scholar
- National Recognition Program Awardee
Clubs Activities
- Chemistry Club, Officer: Social Media Manager (2024-2025), Secretary (2025-2026)
- Cards for a Cause, Officer: Parliamentarian (2025-2026)
- National Honor Society (2024-2026)
- National Technical Honor Society (2024-2026)
Accomplishments
AP Scholar
Affiliations
Volunteer, Bear Creek Bible Church - Keller, TX (2019-Present)
Timeline
Crew Team Member
HTeaO
11.2025 - Current
Brand Ambassador
Aerie By American Eagle Outfitters
08.2025 - Current
Team Member
Pokeworks
03.2025 - 06.2025
Drum Major
Keller High School Band
02.2025 - 11.2025
Section Leader
Keller High School Band
03.2024 - 02.2025
High School Diploma - Language and Composition AP Course, Literature and Composition AP Course, World History AP Course, U.S. History AP Course, Precalculus AP Course, Biology AP Course, Environmental Science AP Course, U.S. Government and Politics AP Course, Music Theory AP Course
Keller High School