Ashley Clark
Medical Billing And Payment Posting
Osage,IA
Summary
Experienced accounting professional with excellent administrative, critical thinking and organizational skills. Proficient in documentation requirements and payment regulations. Familiar with financial controls, project management and team collaboration. Clear and courteous communicator with positive and upbeat nature. Effective in processing both routine and urgent requests. Works quickly and within established guidelines to evaluate and approve or deny payments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work History
Receipting Payment Posting
CPSI
Osage, IA
03.2023 - Current
- Maintained team productivity by efficiently scanning, submitting and archiving records.
- Reconciled documentation against budget requirements and ledgers.
- Complied with established procedures when approving or rejecting claims.
- Matched, batched and coded personal and insurance invoices.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Utilized financial software to prepare consolidated financial statements.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Complied with established internal controls and policies.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Established and checked coding procedures, monitored reports and updated internal files.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Developed strategic plans for day-to-day financial operations.
- Supported financial director with special projects and additional job duties.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Created and managed financial models to evaluate corporate investments and acquisitions.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Designed and maintained financial models to identify and measure risks.
- Improved overall financial reporting by streamlining control processes and reporting structures.
Business Owner/Manager
Saline River Transport, LLC
Cresco, IA
03.2021 - 03.2023
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Controlled costs to keep business operating within budget and increase profits.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Medical Billing Specialist
Regional Health Services Of Howard County
Cresco, IA
08.2022 - 02.2023
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Liaised between patients, insurance companies, and billing office.
- Printed and reviewed monthly patient aging report and solicited overdue payments.
- Filed and updated patient information and medical records.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Collected payments and applied to patient accounts.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Communicated with patients for unpaid claims for HMO, PPO and private accounts and delivered friendly follow-up calls for proper payments to contracts.
- Managed collections claims for unpaid bills against estates of debtors.
- Maintained and updated collections tracking spreadsheet to help organize payment information.
- Identified and resolved patient billing and payment issues.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Posted and adjusted payments from insurance companies.
- Located errors and promptly refiled rejected claims.
- Prepared billing correspondence and maintained database to organize billing information.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Precisely evaluated and verified benefits and eligibility.
- Pre-certified medical and radiology procedures, surgeries and echocardiograms.
- Evaluated patients' financial status and established appropriate payment plans.
Laboratory Service Technician I – Phlebotomist
Clinic
Rochester, MN
01.2014 - 03.2021
- Perform Phlebotomy techniques and provide patient care
- Teaching phlebotomy to students
- Maintaining leadership roles
- Working as a team and individually
- Trained Medical Aid
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Oversaw items in inventory and reordered before supplies diminished.
- Prepared blood smears and determined levels of normalcy.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Maintained documentation on tests performed in lab.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Developed and implemented new protocols to improve accuracy of laboratory results.
- Monitored testing procedures to meet criteria and maintain quality control.
- Collaborated with other departments to establish cohesive laboratory operations.
- Operated and performed preventative maintenance on laboratory equipment and instruments.
- Participated in lab meetings and project presentations.
- Kept abreast of current industry, scientific and regulatory developments and issues.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Developed new protocols and improved existing laboratory processes.
- Cooperated with other technicians to develop and test new protocols.
- Trained and supervised junior technicians in laboratory protocols.
- Monitored and documented safety standards to verify compliance.
Truck Driver
Minnesota National Guard
Austin, MN
08.2011 - 02.2016
- Performed truck driver duties through military training as needed
- Dropped and hooked trailers and changed configuration of equipment.
Trained Medical Aid
Gunderson Harmony Healthcare
Harmony, MN
06.2013 - 09.2013
- Passed Medications, Wound care
- Trained Medical Aid
- Valleyview Assisted living
- Taught patients about medications, procedures, and care plan instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Called and faxed pharmacies to submit prescriptions and refills.
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Oriented and trained new staff on proper procedures and policies.
- Completed EKGs and other tests based on patient presentation in office.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Measured patient pulse oximetry.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Followed appropriate procedures to minimize patient's exposure to radiation.
Certified Nursing Assistant
Memory Care
Owatonna, MN
09.2012 - 06.2013
- Performed ADL's with elderly and passed medications at scheduled times
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Supported needs of [Number]+ residents under long-term care.
- Upheld infection control and prevention policies across different patient-facing areas.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Transported patients between rooms and appointments or testing locations.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Facilitated personal hygiene management, feeding and ambulation.
- Documented patient information and care activities in electronic health record.
- Followed directions of licensed nurses to administer medications and treatments.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Delivered high-quality care to [Type] patients in hospital facility.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Certified Nursing Assistant
Fieldcrest Care Center
Hayfield, MN
02.2012 - 07.2012
- Provided care on residents Preformed ADL's (feeding, bathing, dressing, range of motion)
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Followed directions of licensed nurses to administer medications and treatments.
- Supported needs of [Number]+ residents under long-term care.
- Delivered high-quality care to [Type] patients in hospital facility.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Transported patients between rooms and appointments or testing locations.
- Documented patient information and care activities in electronic health record.
- Upheld infection control and prevention policies across different patient-facing areas.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
M Motor Transport Operator
Minnesota National Guard
Fort Leonard Wood, MO
08.2011 - 12.2011
- Left for military basic training
Personal Care Assistant
All Generations Homecare
Owatonna, MN
04.2011 - 07.2011
- I did in home care for a variety of different people.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Ran errands for patients, did shopping, and picked up other necessities.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Scheduled and accompanied clients to medical appointments.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Conferred with supervisor to discuss patient condition and medical care.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted patients with self-administered medications.
- Remained alert to problems or health issues of clients and competently responded.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with daily living activities, running errands, and household chores.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Monitored and assisted residents through individual service plans.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Planned activities to encourage movement, stretching and strength building.
Customer Service/Cook/Cashier
A&W
Hayfield, MN
07.2009 - 01.2011
- I cooked food for the customers and also ran the cash register and provided customer service to the customers
- I cleaned and counted tills at the end of my shift
- Redeemed coupons to discount purchases.
- Utilized POS system to handle customer cash and credit card transactions.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Answered product questions using knowledge of sales and store promotions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Referred to price sheets and special sale bulletins to enter price changes.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Worked with floor team and managers to meet wide range of customer needs.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Processed refunds and exchanges in accordance with company policy.
- Set up new sales displays each week with fresh merchandise.
Education
Certified Phlebotomist - Phlebotomy
Mayo School of Health Sciences
Rochester 09.2013 - 11.2013
Trained Medical Aid - Levels of Nursing
Riverland Community College
Austin 07.2010 - 12.2010
CNA license in Certified Nursing Assistant Program - CNA
Riverland Community College
Austin 02.2012 - 04.2012
GED - GED
Riverland Community College
Austin 07.2010 - 02.2011
GED - undefined
Skills
Motivated to always learn something new
Additional Information
- Transportation coordinator , Authorized to work in the US for any employer, Self Motivated, Hardworking, Dependable
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Supervised team of 10 staff members.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Receipting Payment Posting
CPSI
03.2023 - Current
Medical Billing Specialist
Regional Health Services Of Howard County
08.2022 - 02.2023
Business Owner/Manager
Saline River Transport, LLC
03.2021 - 03.2023
Laboratory Service Technician I – Phlebotomist
Clinic
01.2014 - 03.2021
Certified Phlebotomist - Phlebotomy
Mayo School of Health Sciences
09.2013 - 11.2013
Trained Medical Aid
Gunderson Harmony Healthcare
06.2013 - 09.2013
Certified Nursing Assistant
Memory Care
09.2012 - 06.2013
Certified Nursing Assistant
Fieldcrest Care Center
02.2012 - 07.2012
CNA license in Certified Nursing Assistant Program - CNA
Riverland Community College
02.2012 - 04.2012
Truck Driver
Minnesota National Guard
08.2011 - 02.2016
M Motor Transport Operator
Minnesota National Guard
08.2011 - 12.2011
Personal Care Assistant
All Generations Homecare
04.2011 - 07.2011
Trained Medical Aid - Levels of Nursing
Riverland Community College
07.2010 - 12.2010
GED - GED
Riverland Community College
07.2010 - 02.2011
Customer Service/Cook/Cashier
A&W
07.2009 - 01.2011