Ashley Clark
Missouri Valley
Summary
Seasoned Patient Access Manager from Conifer Healthcare Solutions, adept in HIPAA compliance and strategic planning, showcases a proven track record in enhancing patient care and operational efficiency. With strong leadership and analytical skills, I excel in process improvement and team management, achieving significant service enhancements and stakeholder satisfaction.
Overview
15
15
years of professional experience
Work History
Patient Access Manager
Conifer Healthcare Solutions
Missouri Valley
10.2024 - Current
- Maintained strict compliance with HIPAA protocols for safeguarding private health information.
- Resolved issues regarding insurance verification, preauthorization requirements.
- Synchronized departmental efforts to enhance patient-provider communication throughout care processes.
- Served as a liaison between clinical teams and administrative teams within the organization.
- Managed staffing schedules to accommodate changing demands.
- Provided strategic guidance to leadership on efficient revenue cycle management practices.
- Developed strategies to decrease wait times and enhance appointment scheduling accuracy.
- Strengthened collaboration by ensuring transparent communication with key stakeholders.
- Managed call center queues to ensure efficient flow during high-demand periods.
- Evaluated staff performance to enhance productivity.
- Reviewed workflows for optimizations and suggested enhancements.
- Worked alongside diverse teams to enhance patient care delivery and efficiency.
- Facilitated staff training sessions to promote adherence to established protocols.
- Executed hiring process and provided training for newly recruited patient access team members.
- Authored reports on metrics for patient access, including ED collections and outpatient collections.
- Analyzed historical records and seasonal patterns to determine demand for additional support.
- Facilitated better collaboration among teams by consistently attending and contributing to board meetings.
- Performed audits of patient registration documents to ensure accuracy.
- Managed customer service issues related to patient access and scheduling problems.
- Ensured empathetic interaction with patients while safeguarding private health information.
- Coordinated staff assignments through careful evaluation of available resources.
- Ensured timely completion of tasks by utilizing effective time management.
- Streamlined task management to meet service objectives promptly.
- Implemented innovative techniques leading to measurable improvements in team outcomes.
- Worked with cross-functional teams to achieve goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Acknowledged by leadership for consistently exceeding customer service expectations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked effectively in team environments to make the workplace more productive.
Patient Access Supervisor
Conifer Health Solutions
10.2021 - Current
- Ensure all patient registration and check-in processes are adhered to
- Follow-up with registration expectations within Emtala
- Ensure all essential job functions are staffed and backfill as necessary
- Responsible for all employee staffing including hiring, disciplinary and field level HR matters
- Ensure referrals are adhered to in regards to insurance needs
- Work with local healthcare business partners to ensure patient needs are met
- Responsible for patient copay processes and financial counseling
- Schedule and fill hospital needs with employee staffing to ensure quality patient care
- Network with providers at other local clinics and hospitals to assist with patient needs
- Partner with hospital administration to ensure utmost quality for hospital staff and patients
- Act as a resource for employees within the Conifer network and the CHI system
Patient Access Scheduler 1
Conifer Health Solutions
07.2019 - 10.2021
- Ensure all patients in the work que are called and followed up on daily
- Fax all necessary documents to outpatient specialty clinics
- Answer phone calls from all provider clinics and patients, scheduling as needed
- Customize templates for new providers
- Design monthly specialty calendar for all offices, providers, nurses, newspaper and hospital staff
- Place reminder calls for all specialty clinic patients
- Coordinate specialty clinic patients and providers set around each unique need
- Verify scheduling with mac nurse on high dollar imaging
- Coordinate with specialty clinic manager to ensure correct times are down for each clinic
- Schedule for a variety of outpatient clinics which includes two Ortho doctors, two Urologists, two General Surgeons, an Oncologist, Plastic Dermatologist, Ear Nose and Throat, OBGYN and soon an Optometrist; all of which from four different locations
- Schedule all MAB infusions and coordinate with multiple departments
- Schedule all chemo/infusion/injection appointments
- During the beginning of the pandemic I scheduled all of our Covid injections (Pfizer or Moderna) for employees at all provider offices and hospital staff
- I also helped schedule injections at other hospitals, Lori Miller asked me to help with that project
- St Elizabeth needed help transcribing orders when switching systems and I came in on the weekends to help with that project
- My last review was a 5/5 and I feel my performance has really reflected that
- I have worked extremely hard to keep scheduling going especially when my coworker was out due to a severe illness
- I have worked alone, most recently for a few months, all while being able to get everything I need to get done
- Throughout which I have kept an upbeat and positive attitude towards the job
Primary Care Taker
Home Care Assistance
Omaha
12.2016 - 07.2019
- Company Overview: Omaha, NE
- Ensure proper care of client with day to day life
- Transport client to needed functions
- Ensure client receives proper medications, including dosages, times and routes
- Ensure home for client meets the necessary medical/care needs
- Ensure client is handed off to oncoming care giver appropriately
- Any and all other requested functions from client or family are met
- Ensure appropriate records are kept in the care of the client
- Omaha, NE
Kitchen Designer and Scheduling Assistant
Premier Countertops
Omaha
11.2015 - 12.2016
- Company Overview: Omaha, NE
- Using 20/20 design program to design a customer's dream kitchen
- Network between the customer, vendors and inside staff for the customer's design and install needs
- Partner with the customer on pricing and availability of products to create a competitive bid
- Coordinate installers and jobs with project managers and customers with emphasis on communication accompanying job updates
- Articulating among builders and contractors to ensure target dates are met, including with their customers and professional designers making their kitchen or bath selections in a timely manner
- Mentoring walk-in and appointment customers with design questions including color, shade and tone choices
- Transcend customer expectations on project management from inception to completion
- Omaha, NE
Billing Specialist
JJT Transportation
Omaha
04.2015 - 11.2015
- Company Overview: Omaha, NE
- Oversee and responsible for all billing within the company to and from vendors
- Responsible for clear and accurate transactions within the department
- Works closely with vendors to ensure on time payments to and from the company
- Works with adjacent departments to ensure accurate and smooth intercompany relations to effectively process payments
- Listen carefully to customer needs and concerns if and when they arrive
- Deliver excellent customer service to ensure repeat business, on time deliveries and payments
- Works closely with company president to ensure proper funds, transactions and general business are taking place within the department
- Omaha, NE
Garden Department Manager
The Home Depot
Omaha
09.2014 - 04.2015
- Company Overview: Omaha, NE
- Oversee the daily operations of a $3.7 million department
- Deliver excellent customer service through high professional standards
- Drive sales with new and exciting products while keeping up to date with product knowledge
- Manage associates through direct and indirect communications
- Develop strategies, including merchandising techniques, to improve sales and customer satisfaction
- Work hands on with vendor reps on new products, placement and sales goals
- Continually improve on time management skills for an ever changing atmosphere
- Listen to customer needs and requests to improve the business
- Lead by example to garner a strong social fabric within the department
- Omaha, NE
Services Department Manager
The Home Depot
Omaha
05.2013 - 09.2014
- Company Overview: Omaha, NE
- Ensure excellent customer service and quality service to all customers is met on a daily basis
- Create relationships with customers by face to face interactions with the services functions
- Develop strategies to better streamline the services functions on the store
- Ensure all project timelines are met and partner with the Operations ASM to ensure proper guidance and effectiveness
- Execute processes, solve problems through partnership and develop leaders within the front end departments
- Oversee all service functions including returns, managing special orders, calling vendors and customers, tracking purchased products and driving customer experiences
- Partnership with SM and ASMs to ensure the department is within standards and goals
- Drive store profitability through shrink mitigation and overall operational efficiency in services are if the store
- Develop Associates to create leaders within the operational departments to implement strategies
- Ensure special order merchandise is received and delivered to sales floor efficiently and appropriately
- Manage Services associates and cashiers to ensure proper policies and operating standards are achieved
- Work with associates, peers, and store manager to plan for upcoming events and identify potential problem resolution
- Omaha, NE
Associate Support Department Manager
The Home Depot
Omaha
11.2012 - 05.2013
- Company Overview: Omaha, NE
- Supervision of up to 120 employees while communicating store and Home Depot objectives to associates
- Conduct semi-monthly or monthly training classes consisting of educating 10-20 employees on Home Depot values, customer service skills and technical knowledge
- Interprets and enforces Home Depot policies with associates in his/her department; provides input to SM and HRM regarding appropriate discipline and/or discharge
- Manage associate’s performance through communication of goals, documenting and evaluating their performance, as well as providing formal and informal performance-based feedback
- Participates in interview process for applicants; partners with SM and HRM regarding hiring recommendations
- Provides input to SM and HRM regarding promotion, performance appraisal and/or professional development
- Facilitate training classes for new hires including daily responsibilities, technical support, Home Depot objectives, company standards and new hire paperwork
- Schedule associate’s work time and training within department of responsibility
- Create and customize a work schedule for a three week period
- Omaha, NE
Kitchens and Baths Designer/Consultant
The Home Depot
Omaha
11.2011 - 11.2012
- Company Overview: Omaha, NE
- Mentored customers on design trends and choices
- Managed customer orders from initial consultation through installation completion
- Planned and coordinated project designs with installers
- Discussed and implemented project budgets with customers while trying to ensure customers receive greatest return on investment
- Managed minor resets and cross merchandised necessary
- Partnered with Specialty Manager to ensure department goals, promotions and standards are in place
- Omaha, NE
Door to Floor Supervisor
JC Penney
Papillion
07.2010 - 11.2011
- Company Overview: Papillion, NE
- Met and exceeded the demands of the store for in-stock and appearance
- Maintained product counts and correct pricing
- Oversaw the workload of 8 subordinates
- Providing outstanding service to external and internal customers
- Oversaw the freight flow process
- Responsible for the execution of several truck loads of freight
- Teach, coached and trained new associates, including the use of forklifts
- Certified in handling hazardous materials
- Papillion, NE
Education
Associates Degree - Applied Sciences, Interior Design
Metropolitan Community College
02.2009
AAS - Interior Design
Iowa State University
05.2006
High school or equivalent -
Missouri Valley Community School
05.2005
Skills
- Servant Leadership
- Supervision
- Operations Management
- Sales Management
- Design 20/20
- Customer Service
- Problem Analysis
- Project Management
- Policy Knowledge
- Computer Proficiency
- Effective Communication
- Home Care
- Epic System Administration
- Admissions processes
- Healthcare
- Effective written and verbal communication
- Program development participation
- Insurance verification
- Strong leadership
- New staff training
- Appointment scheduling
- Recordkeeping
- Inpatient registration
- Patient data privacy
- HIPAA compliance
- Effective problem solving
- Team management
- Analytical skills
- Hospital coordination
- Risk mitigation
- Interpersonal communication
- Establish policies
- Change management
- Facility management
- Stakeholder coordination
- Resource allocation
- Process improvement
- Strategic planning
- Task prioritization
- Team building
- Communication
- Business development
- Business operation management
- Training and mentoring
- Active listening
Phone
cell, 4026514777
Timeline
Patient Access Manager
Conifer Healthcare Solutions
10.2024 - Current
Patient Access Supervisor
Conifer Health Solutions
10.2021 - Current
Patient Access Scheduler 1
Conifer Health Solutions
07.2019 - 10.2021
Primary Care Taker
Home Care Assistance
12.2016 - 07.2019
Kitchen Designer and Scheduling Assistant
Premier Countertops
11.2015 - 12.2016
Billing Specialist
JJT Transportation
04.2015 - 11.2015
Garden Department Manager
The Home Depot
09.2014 - 04.2015
Services Department Manager
The Home Depot
05.2013 - 09.2014
Associate Support Department Manager
The Home Depot
11.2012 - 05.2013
Kitchens and Baths Designer/Consultant
The Home Depot
11.2011 - 11.2012
Door to Floor Supervisor
JC Penney
07.2010 - 11.2011
Associates Degree - Applied Sciences, Interior Design
Metropolitan Community College
AAS - Interior Design
Iowa State University
High school or equivalent -
Missouri Valley Community School