Ashley Clark
North Canton
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills. Proven ability to enhance guest experiences through effective multitasking and upselling techniques, while maintaining cleanliness and safety standards. Committed to fostering teamwork and achieving operational excellence in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Security Officer
Securitas Security Services USA
03.2025 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
Wear House Worker
Synergy Solutions
05.2023 - 01.2025
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 75 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
Server
Jerzees Sports Bar
06.2022 - 04.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Restaurant Manager and Server/ Bartender
Bravo Italian Restaurant & Bar
06.2020 - 10.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Contributed to inventory management by monitoring stock levels.
- Improved dining experience by providing prompt, attentive service to guests.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Head Food Runner
Brookside Country Club
04.2017 - 08.2020
- Actively participated in regular staff meetings where feedback was shared regarding service improvements and important updates, resulting in a more cohesive food running team.
- Upheld strict hygiene standards by adhering to proper handwashing practices and utilizing clean serving utensils when delivering dishes from the kitchen to tableside guests.
- Streamlined food running process by coordinating effectively with kitchen and waitstaff, resulting in improved overall efficiency.
- Maintained knowledge of allergy protocols and communicated necessary information effectively to kitchen staff, ensuring the safety of guests with dietary restrictions.
- Reduced order errors through meticulous attention to detail, ensuring accurate plate presentation and dish specifications.
- Trained new food runners in restaurant procedures, leading to increased team productivity and effectiveness.
- Collaborated with servers to anticipate guest needs, providing prompt assistance and creating a seamless dining experience.
- Supported efforts to minimize waste by accurately communicating meal modifications to the kitchen staff, reducing unnecessary food loss.
- Contributed to the successful execution of special events and large parties by efficiently managing multiple tasks simultaneously.
- Assisted waitstaff with tableside service by refilling water glasses and removing empty plates as needed, enhancing overall guest satisfaction.
- Assisted in maintaining a clean and organized dining area, contributing to a positive atmosphere for guests.
- Developed rapport with regular customers, fostering loyalty through personalized service and genuine hospitality.
- Managed high-stress situations effectively, prioritizing tasks during peak hours while maintaining exceptional quality standards.
- Maintained open lines of communication with management regarding potential issues or areas for improvement within the food running operation.
- Demonstrated strong knowledge of menu items, allowing for informative communication between kitchen staff and front-of-house team members.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Greeted customers and provided outstanding customer service.
- Assisted with bussing tables and cleaning up spills.
- Assisted wait staff with timely food delivery and guest requests.
- Arranged tables and chairs for special occasions and events.
Busser
Samantha's Restaurant
12.2016 - 05.2017
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Education
Higher School Diploma -
GlenOak High School
Canton, OH05.2019
Skills
- Report writing
- Incident reporting
- Metal detector operation
- Personnel screening
- Strong work ethic
- Exceptional customer service
- Cash handling
- Hospitality service expertise
- Memory retention
- Customer service
- Safe food handling
- Cleanliness standards
- Menu memorization
- Food running
- High volume dining
- Team collaboration
- Supply restocking
- Table bussing
- Task prioritization
- Guest seating
- Table setting
- Ordering procedures
- Food station setup
- Wine service
- Banquet coordination
- Multitasking and organization
- Shift management
- Upselling techniques
- POS operation
- Table resetting
- Buffet setup and takedown
- Liquor, wine, and food service
- Team member support
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
- Cleaning and organizing
- Heavy lifting
- Loading and unloading
- Clear communication
- Attention to detail
- Problem-solving
- Material handling
- Order picking and processing
- Pallet jack handling
- Punctual and dependable
- Stacking and staging
- Order fulfillment
- Pallet jacks
- Forklift operation
- Basic mathematics
- Order preparation
- Skid building
- Willing to learn
- Wrapping and boxing
- Decision-making
Timeline
Security Officer
Securitas Security Services USA
03.2025 - Current
Wear House Worker
Synergy Solutions
05.2023 - 01.2025
Server
Jerzees Sports Bar
06.2022 - 04.2023
Restaurant Manager and Server/ Bartender
Bravo Italian Restaurant & Bar
06.2020 - 10.2022
Head Food Runner
Brookside Country Club
04.2017 - 08.2020
Busser
Samantha's Restaurant
12.2016 - 05.2017
Higher School Diploma -
GlenOak High School
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