Ashley Clay
Lombard,IL
Summary
Proficient and experienced in data entry. Highly organized with proven track record of providing excellent customer service. Quick learner that works well in fast-paced environments. Excellent time management skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier
Menchie's Frozen Yogurt
05.2021 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Retail Sales Associate
Kohl's
08.2020 - 09.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Customer Service Representative
Amazon
05.2022 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Barista
Starbucks
10.2021 - 05.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Shake Maker
Steak N Shake
12.2019 - 04.2020
- Maintained a clean and organized workspace, ensuring efficient shake-making processes and excellent hygiene standards.
- Collaborated with team members to ensure efficient service during peak hours, leading to reduced wait times for customers.
- Consistently met or exceeded daily performance targets for serving speed and order accuracy while maintaining high-quality standards.
- Assisted with inventory management, ensuring adequate stock levels for smooth operations and minimal waste.
- Showcased strong multitasking abilities by managing multiple orders at once without sacrificing quality or attention to detail.
- Managed cash register transactions accurately while providing friendly service during busy periods of operation.
Kennel Technician
Dog District
05.2019 - 09.2019
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Conducted regular safety inspections of kennels, identifying potential hazards and taking corrective action as needed.
- Monitored animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation.
Education
Business Administration
Elmhurst University
Elmhurst, IL05.2024
High school diploma -
Hinsdale South High School
Darien, IL05.2021
Skills
- Communication Skills
- Data Entry
- Guest services
- Cash Handling
- Customer service
- Front Desk
- Animal Care
- Retail sales
- Barista Experience
- Kennel Experience
Certification
Food Handler Certification
Timeline
Customer Service Representative
Amazon
05.2022 - 02.2025
Barista
Starbucks
10.2021 - 05.2022
Cashier
Menchie's Frozen Yogurt
05.2021 - 09.2021
Retail Sales Associate
Kohl's
08.2020 - 09.2021
Shake Maker
Steak N Shake
12.2019 - 04.2020
Kennel Technician
Dog District
05.2019 - 09.2019
Business Administration
Elmhurst University
High school diploma -
Hinsdale South High School
Similar Profiles
Roberto Camilo GonzalezRoberto Camilo Gonzalez
Customer Service at Menchie's Frozen YogurtCustomer Service at Menchie's Frozen Yogurt
Madison NiemeyerMadison Niemeyer
Team Member at Menchie's Frozen YogurtTeam Member at Menchie's Frozen Yogurt
Matthew SchlichteMatthew Schlichte
Store Manager at Menchie's Frozen YogurtStore Manager at Menchie's Frozen Yogurt
Anna PniowskyAnna Pniowsky
Team Member at Menchie's Frozen YogurtTeam Member at Menchie's Frozen Yogurt
Cody DeitschmanCody Deitschman
Talent Acquisition Business Partner at Oncourse Home SolutionsTalent Acquisition Business Partner at Oncourse Home Solutions