ASHLEY CLAYCOMB
Mishawaka,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Caring about People is a passion and doing whatever it takes to make the customers experience a positive one.
Overview
15
15
years of professional experience
Work History
QALD- Training Facilitator
Lippert
06.2016 - Current
- Gathered feedback from team and department leaders to devise new training materials targeted on current needs.
- Identified areas in need of improvement and implemented solutions.
- Responded to customer requests for products, services, and company information.
- Trained new personnel regarding company operations, policies and services.
- Documented and detailed calls and complaints using call center's CRM database.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Proficient in D365/Salesforce CRM
Senior Assistant Manager
Kirkland's
10.2012 - 04.2016
- Managed staff of 15-20 sales associates and 3 team leaders
- Trained and developed new associates on POS system and key sales tactics
- Generated repeat business through exceptional customer service
- Interviewed job candidates and made staffing decisions
- Was an interim store manager for 5 months due to store manager leave of absence
- Planned and executed event sets due to company instruction
- Delegated tasks to management and associates
- Assisted store manager with creating weekly schedules.
Assistant Manager
Fashion Bug
05.2009 - 09.2012
- Promoted from team member to part-time sales leader within 1 year
- Promoted from part-time sales leader to assistant manager within 1 year
- Trained and developed team members and managers
- Coached team in producing more credit card applications and held team accountable for results
- Assisted in closing store and liquidation process
- Was challenged to create events to draw more customers into our store
- Assisted store manager in taking corporate store ranking from #530 to #17 in the company reaching 'President's Club' in one year
- Our store was #1 in the company at the time of buyout/closing.
Education
High School Diploma -
Clay High School
South Bend, IN01.2008
Skills
- Multitasking
- Dependability
- Goal-driven
- Self-motivated
- Problem Solving
- POS systems/ D365/Salesforce
- Employee Mentoring
- Quality Assurance
- Opening and closing procedures
Timeline
QALD- Training Facilitator
Lippert
06.2016 - Current
Senior Assistant Manager
Kirkland's
10.2012 - 04.2016
Assistant Manager
Fashion Bug
05.2009 - 09.2012
High School Diploma -
Clay High School
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