Ashley Clayton
Port Saint Lucie,Fl
Summary
Seeking a position in an office environment, where there is a need for a variety of office management tasks including - computer knowledge, organizational abilities, business intelligence, conducting managerial duties and database program use. Authorized to work in the US for any employer
Overview
18
18
years of professional experience
Work History
Property Manager
FPI Management
05.2019 - Current
- Complete oversight of property day-to-day operations to include: maintenance, leasing, vendor relations, and maintaining the annual budget prepared for property.
- Completed Lease-up with 100% occupancy within 60-days for 134-unit property upon receipt of TCO for building.
- Fully-trained on all Tax Credit compliance regulations, required documentation, and income requirements.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes during lease-up.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Completed monthly variance, weekly MMR and AME reporting.
- Followed up on delinquent tenants and coordinated collection procedures.
- Analyzed data and findings to prepare reports detailing financial information.
- Followed established auditing processes to meet internal and regulatory requirements.
- Prepares rent roll controls on all move-ins, move-outs, rent changes, etc.
- Prepares monthly, quarterly, and annual HUD reports as applicable and assigned.
- Proficient use of all Microsoft Office Suites and OneSite and ResMan management software.
- Developed and oversaw all duties of on-site staff to include leasing office and maintenance teams.
- Completed annual employee evaluations.
Assistant Manager
Ram Partners LLC
09.2017 - 05.2019
- Execute leases with new and renewing residents
- Collect and post rent payments
- Contact residents who are overdue in payment
- Generate and issue late notices, 3-Day Notices
- Assist with eviction process with attorney office
- Schedule, plan and execute resident activities
- Generate daily and weekly reports, including delinquency, leasing, make-ready, and available units
- Complete and deliver monthly renewal letters
- Managed resident service request
- Extensive marketing with neighboring communities and businesses.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Proficient use of One-site/Yardi Management Software.
Leasing Consultant
Professional Management Inc, (PMI)
02.2015 - 08.2017
- Assist in planning resident functions
- Assist with preparing and processing rental applications
- Maintained up-keep of property grounds
- Actively updated availability report
- Accept and process rent payment
- Assist with vendor proposals, answer telephones
- Relay pertinent information to inquiring prospects
- Give walk-throes of property to visiting prospects
- Updated marketing websites
- Complete work-orders for repairs in units and/or property
- Distribute any memorandums from company or reminders daily inspections, type up leases, maintain and update resident
Office Manager/Coordinator
H & R Block Inc
08.2011 - 05.2014
- Maintain office operations which includes equipment ordering, conduct interviews, outline duties forTax Professionals
- Clerical operations, money handling, electronic payment transactions
- Coaching, scheduling, training, e-filing tax returns, supply inventory, maintain compliance laws givenby company and state
- Create strategic goals for office to increase stats
- Conduct seminars and marketing events for office and company
- Problem resolutions, complete use of MS Office, supply management
- Daily reporting to District Manager, analyzing statistics, local marketing files
Assistant Operations Manager
Perfection Concrete Inc
05.2008 - 06.2011
- Order necessary equipment, equipment/material inventory
- Assisted customers in resolving all issues and updated project status accordingly
- Monitored all processes related to project both external and internal resources
- Answered telephone calls and takes messages
- Delivered messages and run errands
- Operated office equipment like photocopiers, scanners, voice mail systems, and facsimile machines
- Collected information needed by the office staff or supervisors
- Arranged appointments of the team members
- Liaison between vendors and internal business partners with relevant information pertaining to projectsand schedule
- Complete use of MS Office software, meet with potential contractors
- Answer incoming phone calls
- Write up contracts, payroll, data entry
- Scheduling, trainings, local and national marketing
- Maintained customer accounts with recent information
- Communicated to concerned employees about permit requests
- Performed general administrative functions of client system
- Proficient with MS-Office applications
- Outstanding ability to manage assigned projects within deadlines
Customer Service Representative
Precision Response Corporation
06.2006 - 01.2007
- Assist DIRECTV Customers with troubleshooting equipment
- Add/change account details, order equipment, set-up appointments
- Bill pay, answer any questions or concerns, data entry, problem resolution, sales
Education
Bachelor of Science - International Business Management
Bethune-Cookman University
Daytona Beach, FL04.2010
High School Diploma -
Miami Central Senior High
05.2006
Skills
- Financial budgeting and reporting
- Marketing and advertising
- Property management
- Staff Management
- Administrative support
- Contract Negotiation
- Property tours and inspections
- Conventional and Tax Credit Property Management Expertise
References available upon request.
.
Timeline
Property Manager
FPI Management
05.2019 - Current
Assistant Manager
Ram Partners LLC
09.2017 - 05.2019
Leasing Consultant
Professional Management Inc, (PMI)
02.2015 - 08.2017
Office Manager/Coordinator
H & R Block Inc
08.2011 - 05.2014
Assistant Operations Manager
Perfection Concrete Inc
05.2008 - 06.2011
Customer Service Representative
Precision Response Corporation
06.2006 - 01.2007
Bachelor of Science - International Business Management
Bethune-Cookman University
High School Diploma -
Miami Central Senior High
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