Ashley Cleek
Hurricane,WV
Summary
Adaptable healthcare manager with more than 15 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, contract management and patient services. Accustomed to the integration of new healthcare delivery systems and restructuring of work in an increasingly complex regulatory environment.
Overview
16
16
years of professional experience
Work History
Department Administrator, Psychiatry
Marshall Health
11.2013 - 03.2023
- Successfully negotiated and executed multi-million dollar contract with State of WV to provide psychiatry services to state-run institutions.
- Led and managed operational and strategic planning, fiscal management and administrative oversight of growing Psychiatry department.
- Increased department operating income by over 330% in three year period by: renegotiating outdated consulting contracts with local hospitals, instituting auditing procedures on physician productivity, and increasing incident-to billing opportunities by hiring mid-level providers.
- Managed fiscal operations for department from various funding sources..
- Educated and assisted faculty, staff and students in navigating applicable regulations, policies and procedures.
- Developed budget proposals, policies and fiscal guidelines supporting department goals and growth.
- Determined, monitored and controlled expenditures required to manage operational, research and personnel expenses of department.
- Assisted in implementation of Psychiatry residency program.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
- Created reports, presentations and other materials for executive staff
- Coordinated office events, seminars and meetings for staff and clients
Patient Accounts & Front Office Supervisor
Marshall Health
04.2010 - 11.2013
- Work closely with payers to resolve accounts receivable issues
- Established staff schedules and assignments based on facility needs and equipment availability
- Identified and resolved patient billing and payment issues
- Skillfully developed departmental goals, objectives, standards of performance, policies and procedures
- Recruited, hired, trained and coached front office and billing staff
- Interpreted and communicated new or revised policies to staff
- Strategically planned methods to achieve operational goals and targets
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment
- Routinely collaborated with department managers to correct problems and improve services
- Supervised and managed daily activities of billing team collaborating with a number of physicians, nurses and support staff
- Cooperated and communicated effectively with physicians to ensure patient satisfaction and compliance with billing standards
- Identified process improvements in day-to-day functioning of department
- Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs
- Identified and resolved patient billing and payment issues
- Assisted entire department with reporting via electronic health record and revenue cycle system.
Patient Access Manager Departments of Orthopaedics, Neuroscience and Pediatrics
Perot Systems-Marshall Health
11.2008 - 04.2010
- Manage day to day operations of three departments in a multi-practice academic setting, including five satellite locations
- Enhanced revenue cycle by ensuring inpatient and outpatient charges were released and submitted timely
- Worked closely with offshore associates to ensure efficient workflows and timely receivable follow-up
- Restructured Procedures to increase productivity
- Assigning people and tasks to meet work goals
- Oversee training of 85+ associates
- Work closely with department Administrators to achieve department goals
- Create policies and procedures to enhance revenue production.
Patient Service Representative
Perot Systems-Marshall Health
01.2007 - 10.2008
- Professionally and courteously verified appointment times with patients
- Adeptly managed multi-line phone system and pleasantly greeted all patients
- Prepared patient charts accurately and neatly for clinic.
Education
BBA - Healthcare Administration
Marshall University
Huntington, WV05.2013
Skills
- Budget Development
- Recruitment and talent development
- Regulatory Compliance
- Policy and Program Development
- Financial Reporting Coordination
- Operational Records Maintenance
- Talented multi-tasker
- Microsoft Office Suite expert
- Process improvement
- Project management
- Strategic planning
- Recruitment and talent development
Timeline
Department Administrator, Psychiatry
Marshall Health
11.2013 - 03.2023
Patient Accounts & Front Office Supervisor
Marshall Health
04.2010 - 11.2013
Patient Access Manager Departments of Orthopaedics, Neuroscience and Pediatrics
Perot Systems-Marshall Health
11.2008 - 04.2010
Patient Service Representative
Perot Systems-Marshall Health
01.2007 - 10.2008
BBA - Healthcare Administration
Marshall University