Ashley Clevery
Dallas
Summary
Dynamic Licensed Claims Adjuster with proven expertise at Geico Insurance, adept at claims investigation and policy interpretation. Recognized for exceptional problem-solving and attention to detail, successfully resolving complex claims while enhancing customer satisfaction. Committed to maintaining compliance with insurance regulations and fostering team collaboration to achieve optimal outcomes.
Diligent Auto Damage Adjuster with background in claims adjustment. Adept at managing claims efficiently while ensuring compliance with regulatory standards. Demonstrated proficiency in investigating, evaluating, and negotiating claim settlements. Known for effective communication and analytical skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Licensed Claims Adjuster
Geico Insurance
01.2023 - Current
- Assisted in gathering and documenting claims information to ensure accurate processing.
- Learned to evaluate insurance claims for validity based on established protocols.
- Supported senior adjusters in investigating claims by collecting relevant data and evidence.
- Developed familiarity with industry software for claims management and reporting.
- Collaborated with clients to explain claim processes and address inquiries effectively.
- Participated in training sessions to enhance knowledge of insurance policies and regulations.
Licensed Claims Adjuster
State Farm Insurance Inc
01.2022 - 12.2023
- Ensured compliance with company standards during claims assessment procedures.
- Contributed to team efforts by maintaining organized records of ongoing claims investigations.
- Enhanced company reputation by demonstrating professionalism and empathy during interactions with policyholders in difficult situations.
- Evaluated complex claims involving multiple parties or large losses, applying critical thinking skills to determine appropriate resolutions fairly.
- Maintained compliance with state regulations through continuing education courses and adherence to established procedures.
- Coordinated with legal counsel as necessary when addressing disputed claims or preparing cases for litigation.
- Demonstrated exceptional problem-solving abilities while handling challenging cases involving unique circumstances.
- Collaborated with other adjusters to share best practices, ensuring consistent quality across the team.
Claims Specialist
AAA Auto Club Group
01.2019 - 12.2021
- Analyzed insurance claims to ensure compliance with policies and procedures.
- Resolved customer inquiries regarding claims status and benefits efficiently.
- Collaborated with underwriting teams to assess risk factors in claims processing.
- Developed training materials for new hires on claims handling processes.
Customer Service Representative
Alacrity Solutions
01.2018 - 07.2019
- Resolved customer inquiries efficiently, ensuring high satisfaction and retention rates.
- Managed escalated issues, fostering effective resolutions and maintaining positive customer relationships.
- Trained new team members on company policies and systems to enhance service delivery.
- Collaborated with cross-functional teams to streamline processes and improve response times.
- Analyzed customer feedback to identify trends and implement service improvements.
Customer Solutions Specialist
Iqor
02.2017 - 01.2018
- Delivered exceptional customer support by resolving inquiries and issues efficiently.
- Collaborated with cross-functional teams to enhance service offerings and customer satisfaction.
- Implemented process improvements that streamlined operations and reduced response times.
Customer Service Representative
The CMI Group
06.2015 - 12.2017
- Utilized CRM software to track interactions, ensuring accurate documentation of customer communications.
- Developed training materials that enhanced team knowledge and performance consistency.
- Led initiatives to optimize workflow, resulting in improved efficiency across the support department.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Science - Education
Texas Woman's University
Denton, TX12-2022
Skills
- Claims investigation
- Policy interpretation
- Insurance regulations
- Customer service
- Problem-solving
- Highly motivated
- Attention to detail
- Multitasking and organization
- Critical thinking
- Team collaboration
- Active listening
- Verbal and written communication
- Decision-making
- Claims processing
- Caseload management
- Data entry
- Advanced oral and written communication skills
Accomplishments
- Registered an average of 12 claims per hour, exceeding company targets by 88%.
- Supervised team of 6 staff members.
- Served as Lead Adjuster for complex claims.
Certification
- CIFI - Certified Insurance Fraud Investigator
Timeline
Licensed Claims Adjuster
Geico Insurance
01.2023 - Current
Licensed Claims Adjuster
State Farm Insurance Inc
01.2022 - 12.2023
Claims Specialist
AAA Auto Club Group
01.2019 - 12.2021
Customer Service Representative
Alacrity Solutions
01.2018 - 07.2019
Customer Solutions Specialist
Iqor
02.2017 - 01.2018
Customer Service Representative
The CMI Group
06.2015 - 12.2017
Bachelor of Science - Education
Texas Woman's University