Summary
Overview
Work History
Education
Accomplishments
References
Timeline
Generic

Ashley Clouse

Minot,ND

Summary

Experienced professional with over 11 years in customer service and 8 years in corrections. Skilled in fostering compassion and respect for a diverse clientele. Effective team player with strong communication and problem-solving abilities. Committed to continuous learning and holds over 1,000 ND Post Board-accredited hours. Coordinating and overseeing medication-assisted treatment for incarcerated individuals with opioid use disorder.

Overview

14
14
years of professional experience

Work History

Correctional Officer

Ward County Detention Center
Minot, ND
11.2017 - Current
  • Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Promoted rehabilitation of offenders and maintained safety of staff and residents.
  • Enforced resident behavior management protocols and wrote incident reports for infractions.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Detected potential threats from and to residents and quickly diffused conflicts.
  • Assigned inmates to open and appropriate housing units.
  • Processed inmates by completing paperwork, conducting searches and recording fingerprints.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Implemented defensive tactics and physical restraints to maintain safety and security of facility.
  • Supervised inmates during day-to-day activities.
  • Inspected resident living quarters and conducted random searches of common areas.
  • Received property from incoming inmates, provided receipts and inspected items for contraband.
  • Escorted prisoners to court appearances to protect everyone involved in proceedings and prevent escape.
  • Assisted in restraining violent and unruly inmates.
  • Conducted internal security checks and distributed meals.
  • Verified warrants, conducted searches and fingerprinted inmates.
  • Attended regular trainings and maintained appropriate certifications.
  • Maintained daily logs of shift activity.
  • Maintained correct physical head count at all times.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.

Blackjack Dealer

MSU- Beaver Booster
Minot, ND
01.2014 - 10.2017

Responsibilities include-

  • Welcomed customers to blackjack table.
  • Observed casino floor and blackjack table for suspicious activity.
  • Calmed down angry guests or patrons using skills in active listening and positive engagement.
  • Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
  • Performed functional game duties quickly by efficiently handling money and chips.
  • Provided gambling chips and coin money in exchange for legal currency for players to join in games.
  • Explained rules, took bets, and delivered payouts to facilitate movement of games.
  • Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.

Secretary

Crude City Construction
Minot, ND
11.2013 - 02.2014

Responsibilities included- customer service, answered phone calls, took messages,accounts payable/receivable,filing paperwork, and minor cleaning duties.

  • Responded to telephone inquiries from clients and delivered information to inform and educate callers.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Kept executives up to date on changing business information by documenting meetings, tracking documentation and collecting team data.
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Maintained office supplies by checking stocks and placing orders.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Assisted with administrative tasks, including filing, answering phones and.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Processed accurate payroll for staff and submitted direct deposits.

Blackjack Dealer

NDAD
Minot, ND
02.2012 - 09.2012

Responsibilities include-

  • Welcomed customers to blackjack table.
  • Observed casino floor and blackjack table for suspicious activity.
  • Calmed down angry guests or patrons using skills in active listening and positive engagement.
  • Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
  • Performed functional game duties quickly by efficiently handling money and chips.
  • Provided gambling chips and coin money in exchange for legal currency for players to join in games.
  • Explained rules, took bets, and delivered payouts to facilitate movement of games.
  • Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.

Team Associate

Menards
Minot, ND
09.2011 - 02.2012

Responsibilities included- customer service,unloading of product off of trucks,stocking products, filing purchase orders onto computer, electrical sales.

Education

Certificate - Peace Officer Training Program

Lake Region State College
2016

General

Williston State College

High School Diploma - High School general

Des Lacs Burlington HS
2005

Accomplishments

• Post licensed through Ward County Sheriff's Office

• 2022 North Dakota Correctional Officer of the Year

• Courage Award 2022 WCDC

• Field Training Officer since 2022

• Corporal Ward County Detention Center since 2022

References

References will be provided upon request.

Timeline

Correctional Officer

Ward County Detention Center
11.2017 - Current

Blackjack Dealer

MSU- Beaver Booster
01.2014 - 10.2017

Secretary

Crude City Construction
11.2013 - 02.2014

Blackjack Dealer

NDAD
02.2012 - 09.2012

Team Associate

Menards
09.2011 - 02.2012

Certificate - Peace Officer Training Program

Lake Region State College

General

Williston State College

High School Diploma - High School general

Des Lacs Burlington HS
Ashley Clouse