ASHLEY C. NICHOLS
Phoenix,AZ
Summary
Provides leadership to- full-time and part-time staff. Administers exams (faculty, certification, proctored for other institutions, and placement.) Mans the front line, provides exceptional customer service, assists part-time employees diffusing difficult situations. Communicates effectively with campuses throughout MCCCD, and a multitude of outside entities. Administers ESL Placement exams, and provides proper information about moving forward with the education. Collects, analyzes, and interpreted data for departmental use, to create reports for Enrollment Services.
Overview
11
11
years of professional experience
1
1
Certification
Work History
STUDENT SERVICES ANALYST
MESA COMMUNITY COLLEGE
12.2023 - Current
- Tasked with keeping track of monthly statistics.
- Liaison for Pearson Vue and Testing Center.
- Lead of Quality Control for test scores, logs, and important documents.
- Certified in Pearson Vue, CLEP, Certi Port, Accuplacer, Metro Institute.
- Certified Duo Administrator.
- Chair of hiring committees within department hires.
- Trains new employees – Implemented FAQs for employees to reference.
- Take work culture as a priority.
- Point of contact for ESL professors.
STUDENT SERVICES SPECIALIST
MESA COMMUNITY COLLEGE
11.2021 - 12.2023
- Tasked with keeping track of monthly statistics.
- Liaison for Pearson Vue and Testing Center.
- Lead of Quality Control for test scores, logs, and important documents.
- Certified in Pearson Vue, CLEP, Certi Port, Accuplacer, Metro Institute.
- Chair of hiring committees within department hires.
- Trains new employees – Implemented FAQs for employees to reference.
TESTING TECHNICIAN
MESA COMMUNITY COLLEGE
05.2017 - 10.2021
- Tasked with special projects.
- Certified proctor for Pearson Vue, Accuplacer, and CLEP.
- Proctored HESI (On campus and virtually), CELSA, Faculty exams, and exams for other institutions.
- In charge of quality control for HESI scores and appointments on the department calendar.
- Proficient at answering emails and phone calls in a timely manner.
- Works well in a team, takes direction and is open to criticism.
ENROLLMENT SPECIALIST
MESA COMMUNITY COLLEGE
11.2015 - 05.2017
- Assisted students through the enrollment process.
- Filed and entered data into SIS.
- Gave direction to students looking for different locations on campus.
- Deescalated calls from students.
- Took payments in person and over the phone.
- Was in charge of the Spanish line as a part of the Contact Center.
- Triaged students and signed them into Qless.
BEAUTY ADVISOR
WALGREENS PHARMACY
07.2015 - 11.2015
- Developed a critical eye for detail and product placement.
- Worked with a team to keep the store functional and organized.
- Was entrusted to handle large quantities of money and other valuables.
- Gained customer service and sales experience.
STUDENT OFFICE EMPLOYEE
DOBSON HIGH SCHOOL
09.2014 - 05.2015
- Developed basic skills needed in an office setting.
- Collected and distributed make-up work for students.
- Delivered packages and mail to teachers.
- Answered phone calls, created appointments, and checked in visitors using a log book.
- Joined in on meetings with staff, administrators, school resource officer, and parents.
- Served as an English to Spanish Interpreter for parents and students.
Education
MA - Linguistics
ARIZONA STATE UNIVERSITY
12.2025
BA - ENGLISH (LINGUISTICS)
ARIZONA STATE UNIVERSITY
12.2019
Associate in General Studies - General Studies
MESA COMMUNITY COLLEGE
08.2019
Skills
- Verbal and written communication
- Team collaboration and leadership
- Time management
- Attention to detail
- Documentation and reporting
- Information gathering
- Critical thinking
- Decision-making
- Issue identification
- Analytical problem solving
- Research and analysis
- Presentation building
- Problem-solving
- Excellent communication
Accomplishments
- Supervised team of 8 staff members.
- Collaborated with team of 10 in the development of The 2025 AZACTA Conference.
- Prepared a presentation for a national conference,
Certification
- Pearson Vue Administrator, Pearson Vue/ Mesa Community College- 2017-Present.
- CLEP Administrator 2020-Present
- CITI Certified 2022-Present.
Languages
Spanish
Native or Bilingual
Timeline
STUDENT SERVICES ANALYST
MESA COMMUNITY COLLEGE
12.2023 - Current
STUDENT SERVICES SPECIALIST
MESA COMMUNITY COLLEGE
11.2021 - 12.2023
TESTING TECHNICIAN
MESA COMMUNITY COLLEGE
05.2017 - 10.2021
ENROLLMENT SPECIALIST
MESA COMMUNITY COLLEGE
11.2015 - 05.2017
BEAUTY ADVISOR
WALGREENS PHARMACY
07.2015 - 11.2015
STUDENT OFFICE EMPLOYEE
DOBSON HIGH SCHOOL
09.2014 - 05.2015
BA - ENGLISH (LINGUISTICS)
ARIZONA STATE UNIVERSITY
Associate in General Studies - General Studies
MESA COMMUNITY COLLEGE
MA - Linguistics
ARIZONA STATE UNIVERSITY
Activities
- Created a presentation that was given at the National Accuplacer and CLEP conference in New Orleans, June 2017.
- Gathered materials, and put together the binder needed for the NCTA application, July 2018.
- Tasked with designing the DEI wall for the Testing Center.
- Gave a presentation regarding ESL Students at the AZACTA Conference, June 2024.
- Has served as President of AZACTA 2025-2026.
- Prepared AZACTA Conferences 2025/2026.