Ashley Coats
Atlanta ,GA
Summary
Proven housekeeping expert with a track record of enhancing guest satisfaction at Marriot Hotel through meticulous attention to detail and strong teamwork skills. Leveraged housekeeping knowledge and bed making proficiency to significantly reduce guest complaints, demonstrating a commitment to the hospitality industry's highest standards.
Hospitality professional skilled in maintaining high standards of cleanliness and guest service. Proven ability to enhance guest experiences through thorough room preparation and prompt response to requests. Focused on teamwork and adaptability, ensuring smooth operations and satisfied guests.
Overview
15
15
years of professional experience
Work History
Room Attendant
Marriot Hotel
Atlanta
06.2023 - 08.2024
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Replenished guest room water glasses, toiletries, and paper products.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
- Provided assistance in cleaning public areas, contributing to the overall appearance and reputation of the hotel property.
- Performed laundry duties for improved efficiency and faster room turnover times.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Displayed strong organizational skills when managing personal cart inventory based on specific needs per shift, ensuring a seamless transition from one task to another without any delays or complications.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
Housekeeper
Sisterly Cleaning
Indianapolis, IN
04.2009 - 12.2016
- Verified cleanliness and organization of storage areas and carts.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Adhered to professional house cleaning checklist.
- Operated electronic backpack vacuums and floor sweepers.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
Housekeeping Room Attendant
Westin Hotel
College Park, GA
01.2019 - 06.2023
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
Education
GED -
Adult Education
Indianapolis, INSkills
- Housekeeping
- Teamwork
- Proficient in Housekeeping Practices
- Bed making proficiency
- Hospitality industry
Timeline
Room Attendant
Marriot Hotel
06.2023 - 08.2024
Housekeeping Room Attendant
Westin Hotel
01.2019 - 06.2023
Housekeeper
Sisterly Cleaning
04.2009 - 12.2016
GED -
Adult Education