ASHLEY COBB
Burlington,NC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Customer Solutions Specialist
Pra Group Inc
03.2024 - 08.2024
- Arranged debt repayments or establish payment plans based on customers financial situations.
- Notify customers of their delinquent accounts by inbound, outbound calls, and by email to solicit payment.
- Negotiated with customers to settle debts or set up arrangements to resolve accounts.
- Advised customers of necessary actions and strategies to repay debts.
CUSTOMER SERVICE REPRESENTATIVE
Activus Connect
08.2022 - 11.2023
- Managed inbound and outbound calls from customers, addressing inquiries regarding products and services with a focus on providing comprehensive assistance.
- Assured customers by addressing their questions and concerns, utilizing effective communication skills to resolve issues in a satisfactory manner.
- Played a key role in in enrolling employees in benefits, demonstrating proficiency in using various platforms, including Microsoft Teams and and other company services.
- Consistently provided support and information to customers, fostering positive relationships and contributing to a high level of customer service.
Order Picker
Walmart
06.2023 - 09.2023
- Verified accuracy of orders by comparing items and quantities picked to customer invoices.
- Maintained inventory records and updated information regarding stock availability in the computer system.
- Utilized scanning equipment for picking, packing and shipping orders.
- Assembled boxes or other containers and packed items carefully to ensure safe shipment.
- Provided information about products and services available to customers.
- Processed customer orders efficiently and effectively.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
CUSTOMER SERVICE REPRESENTATIVE
Everise
09.2022 - 08.2023
- Managed roughly 50 inbound and outbound calls a day, effectively engaging with clients to address their inquiries and provide assistance with Medicare and Medicaid benefits.
- Demonstrated expertise in navigating and utilizing Microsoft Teams and Microsoft applications to streamline communication and enhance workflow efficiency.
- Assisted clients in understanding and optimizing their Medicare and Medicaid benefits, ensuring comprehensive support and guidance.
- Maintained a high level of professionalism and efficiency in managing client interactions, contributing to overall customer satisfaction.
- Adapted seamlessly to a new position, showcasing flexibility and a quick learning curve in utilizing various tools and platforms for effective client service.
Education
GED -
Alamance Community College
Graham07.2009
ASSOCIATE IN CRIMINAL JUSTICE -
Alamance Community College
Graham06.2018
Skills
- Call Management
- Account Updating
- Complaint Resolution
- Paperwork Processing
- Data Collection
- Inbound and Outbound Calling
- Scheduling
- Information Security
- Report Generation
- Product Knowledge
- CRM Software
- Medical Terminology Knowledge
- Prioritization
- Customer Relations
- Record Maintenance
- Claims Processing
- Insurance Verification
- Policy Adherence
- Medical Billing
- Benefits Explanation
- Verbal and Written Communication
- Open Enrollment
- Documentation and Reporting
Timeline
Customer Solutions Specialist
Pra Group Inc
03.2024 - 08.2024
Order Picker
Walmart
06.2023 - 09.2023
CUSTOMER SERVICE REPRESENTATIVE
Everise
09.2022 - 08.2023
CUSTOMER SERVICE REPRESENTATIVE
Activus Connect
08.2022 - 11.2023
GED -
Alamance Community College
ASSOCIATE IN CRIMINAL JUSTICE -
Alamance Community College
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