ASHLEY COELHO
Plantation,FL
Summary
Motivated and results-driven customer service professional with over 18 years of experience in delivering exceptional service and building strong customer relationships. Proven track record of handling customer inquiries, resolving issues efficiently, and contributing to team success. Known for strong communication, problem-solving, and leadership skills. Seeking to leverage my expertise and passion for customer satisfaction in a leadership role to drive team performance and enhance customer experience.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Chewy
10.2023 - Current
- Provide top-tier customer service, handling an average of 50 calls per day regarding product inquiries, orders, returns and refunds
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintain in-depth knowledge of products to recommend the best solutions
BARTENDER
CLUB 19
01.2014 - 01.2020
- Prepare and serve alcoholic and non-alcoholic drinks based on standard recipes and customer preferences
- Engaged in small talk and jokes with customers in order to build rapport and ensure they became regulars
- Upsell drink specials and recommend menu items to enhance overall guest experience
- Handle cash transactions and manage register, ensuring accuracy in payments and tips
- Comply with all alcohol service laws and regulations, checking IDs and refusing service to intoxicated individuals
BANQUET SERVER / BARTENDER
DOUBLETREE
01.2012 - 01.2020
- Served guests in an efficient, courteous, and friendly manner, adhering to event-specific requests and special dietary needs
- Delivered exceptional service during high-volume events, ensuring quick response times to correct any problems for guest satisfaction
- Provided high levels of customer service while managing multiple tables in large-event settings
- Efficiently setup, decorated and did the tear-down of event spaces, maintaining a clean organized area throughout events
HOSTESS/ SERVER
BIMINI BOATYARD
01.2006 - 01.2012
- First point of contact to greet guests with a smile and provided friendly service to ensure an enjoyable dining experience
- Organized and scheduled reservations for 30+ customers daily over the phone and in person
- Effectively managed the wait list
- Maintained full product knowledge of the menu, daily specials and beverages to offer recommendations and answer questions
- Followed all restaurant safety and sanitation protocols to ensure guest safety
- Delivered food and drinks to guests, following proper service etiquette and maintaining attention to detail
Education
Associate of Science - Sports Medicine and Fitness Technology
Keiser University
02.2021
Skills
- Excellent customer service and communication skills
- Relationship development
- Strong problem-solving abilities
- Lifestyle coaching
- Multitasking and time management
- Detail-oriented and reliable
- Active listening and conflict resolution
- Ability to work in fast paced environments while remaining composed
- Teamwork and collaboration
- Product knowledge
References
Available upon request
Timeline
Customer Service Representative
Chewy
10.2023 - Current
BARTENDER
CLUB 19
01.2014 - 01.2020
BANQUET SERVER / BARTENDER
DOUBLETREE
01.2012 - 01.2020
HOSTESS/ SERVER
BIMINI BOATYARD
01.2006 - 01.2012
Associate of Science - Sports Medicine and Fitness Technology
Keiser University