Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
References
Timeline
Generic

Ashley Coen

Anthem,USA

Summary

Accomplished Clubhouse Manager at Desert Mountain Club, known for high productivity and efficient task completion. Skilled in event management, operations oversight, and member and staff relations, ensuring smooth club function, and enhanced member satisfaction. Excel in communication, leadership, and problem-solving, pivotal for navigating the complexities of club management and fostering a welcoming environment for all members.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Clubhouse Manager

Desert Mountain Club
Scottsdale, AZ
09.2022 - Current
  • Conducted monthly staff meetings to assess performance goals and objectives.
  • Developed and implemented policies and procedures for the clubhouse operations.
  • Managed clubhouse operations, including scheduling and supply ordering, ensuring compliance with health codes.
  • Hired, trained, and supervised staff to uphold service excellence standards.
  • Monitored inventory levels for food, beverages, and operating expenses throughout the operation.
  • Reviewed financial statements and forecasts to ensure operational accuracy.
  • Ensured adherence to local safety standards and regulations during all operations.

Manager

Parma Italian Roots
Scottsdale, AZ
08.2020 - 06.2022
  • Coordinated vendor communications to ensure timely order fulfillment.
  • Managed daily financial transactions and balanced books at day’s end.
  • Oversaw opening and closing of building operations.
  • Assigned tasks and supervised employees to uphold food safety and quality control standards.

Food and Beverage Manager

Tatum Ranch Golf Club
Cave Creek, AZ
11.2018 - 03.2020
  • Facilitated budget preparation for all food and beverage areas.
  • Supervised and trained team members in food service practices.
  • Coordinated workflow and assigned tasks to ensure safe, sanitary operations during COVID-19.
  • Directed team to enforce job-related rules and security guidelines.
  • Organized events such as weddings and corporate functions, collaborating with customers.
  • Conducted regular staff meetings and attended weekly manager meetings for alignment.
  • Assisted with hiring, training, performance evaluation, and conflict resolution among associates.

Restaurant Manager

Funuguyz Sports Bar
Peoria, AZ
10.2013 - 04.2015
  • Executed orders for supplies and food inventory, ensuring timely restocking for business operations.
  • Maintained organized and properly inventoried bar, adhering to cleanliness and safety standards.
  • Focused on enhancing guest satisfaction through proactive service initiatives.
  • Scheduled and conducted weekly staff meetings to align team objectives.
  • Utilized POS systems, MS Word, Excel, and budgeting formats for operational efficiency.
  • Managed payroll processes and executed quarterly forecasting activities.
  • Organized and monitored all front-of-house and back-of-house training programs for staff development.

Restaurant Manager

Maricopa Water District
Peoria, AZ
07.2012 - 10.2013
  • Facilitated workflow by designating responsibilities to team members, mentoring inmate trustees on food preparation techniques.
  • Implemented strategies that enhanced team performance and increased operational efficiency.
  • Mentored front of house staff on company policies and customer service excellence.
  • Identified and resolved operational issues, reducing inventory waste and theft.
  • Negotiated vendor contracts while maintaining accurate documentation.
  • Established and upheld exceptional customer service standards.

Assistant Bar Manager

O’Donoghue’s Pub & Restaurant
Scottsdale, AZ
09.2009 - 07.2012
  • Pursued training opportunities to enhance mixology expertise, improving customer service.
  • Developed a list of signature beverages to boost revenue and foster patron loyalty.
  • Interviewed, hired, and trained staff on bar practices and customer service standards.
  • Delivered drink service efficiently to over 300 guests nightly in a high-volume setting.
  • Executed cash transactions accurately and efficiently, supporting operational flow.

Education

U of M -

U of M Duluth
Duluth, MN
01.2009

High School -

Rockford High School
Rockford, MN
01.2006

Skills

  • Staff management and team building
  • Event coordination
  • Inventory and operational control
  • Scheduling and coordination
  • Budgeting and financial oversight
  • Goal setting and decision-making
  • Analytical problem-solving
  • Coaching and mentoring
  • Operational efficiency

Certification

  • CMAA 2022 - Present

-BMI Golf Sept 2024

Accomplishments

  • Supervisor at Desert Mountain CG Clubhouse Sept 2022 - Aug 2023
  • Assistant Clubhouse Manager CG Clubhouse Aug 2023 - Mar 2024 (promoted)
  • Clubhouse Manager Outlaw Clubhouse Mar 2024 - current (promoted)
  • Heart Led Leader - Sept 2024
  • 2024 - 22% increase at my clubhouse in Great Place to Work Survey.

References

References available upon request.

Timeline

Clubhouse Manager

Desert Mountain Club
09.2022 - Current

Manager

Parma Italian Roots
08.2020 - 06.2022

Food and Beverage Manager

Tatum Ranch Golf Club
11.2018 - 03.2020

Restaurant Manager

Funuguyz Sports Bar
10.2013 - 04.2015

Restaurant Manager

Maricopa Water District
07.2012 - 10.2013

Assistant Bar Manager

O’Donoghue’s Pub & Restaurant
09.2009 - 07.2012

U of M -

U of M Duluth

High School -

Rockford High School

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