Ashley COffey
Ketchikan,AK
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Financial Wellness Consultant
Key Bank
Ketchikan, AK
11.2023 - Current
- Provided customer service to bank clients, answering inquiries and resolving complaints.
- Advised customers on various banking products and services such as loans, investments, and credit cards.
- Analyzed customer's financial information to determine the best banking products for them.
- Processed loan applications and prepared relevant documents for approval.
- Verified customer identity using government-issued identification documents.
- Investigated fraudulent activities by analyzing account transactions and identifying suspicious patterns.
- Generated monthly reports detailing performance metrics for senior management review.
- Participated in community outreach events to promote awareness of the bank's services.
- Coordinated with other departments regarding customer requests or disputes resolution.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Assisted customers by answering banking questions and recommending solutions.
- Helped customers understand and use mobile applications and online banking.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
- Completed daily cash balancing and operated ATMs.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Put together and executed loan documents.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Coordinated with internal departments to streamline operational processes and improve customer service.
- Ensured compliance with all regulatory requirements during the process of account opening and management.
- Utilized banking software to update client accounts and process transactions efficiently.
- Led weekly staff meetings to discuss goals, objectives, and performance metrics.
- Maintained up-to-date knowledge of current bank products and services for customers' convenience.
- Processed customer transactions including deposits, withdrawals, transfers, loan payments.
- Developed strategies to increase sales opportunities among customers by cross-selling bank services or products.
- Tracked inventory levels of supplies necessary for daily operations.
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Kept teller window areas clean, organized, and fully stocked.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Welcomed customers and offered pleasant service during entire transaction.
- Managed daily operations of teller line, ensuring compliance with bank policies and procedures.
Veterinary Technician
Island to Island Veterinary Clinic
Ketchikan, AK
03.2023 - Current
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Administered medications to animals in treatment and documented changes in condition.
- Collected patient biopsies and blood samples for laboratory analysis.
Front Desk Representative
Island to Island Veterinary Clinic
Ketchikan, AK
03.2023 - Current
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system and greeted callers enthusiastically.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Transcribed phone messages and relayed to appropriate personnel.
Veterinary Technician
Stonetree Veterinary Clinic
Ketchikan, AK
02.2018 - 11.2022
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Prepared, sterilized and maintained medical instruments and equipment.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Maintained detailed records of animal health care and diagnostic treatments.
- Answered owner animal health questions and advised on best care practices.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Administered medications to animals in treatment and documented changes in condition.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Collected and prepared specimens for laboratory testing.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Collected patient biopsies and blood samples for laboratory analysis.
- Performed dental cleanings using ultrasonic scaler.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Trained and mentored other LVT staff.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
- Restrained animals to protect veterinarians from potential harm.
- Assisted veterinarians with radiographs and ultrasounds.
- Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
Front Desk Representative
My Place Hotels
Ketchikan, AK
04.2021 - 12.2021
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Used internal software to process reservations, check-ins and check-outs.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Planned coverage needs and organized services to support incoming special events.
Restaurant Manager
Jack in the Box
Castle Rock, CO
07.2014 - 10.2016
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Led and directed team members on effective methods, operations, and procedures.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Purchased food and cultivated strong vendor relationships.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Implemented effective inventory control systems to reduce food spoilage and waste.
Education
Penn Foster
Scranton, PA2013
Skills
Veterinary Technician
- Clinical Pathology
- Subcutaneous Injections
- Animal Husbandry
- Veterinary Care
Front Desk Representative
- Welcoming Guests
- Multi-Line Phone Systems
- Cash Handling
- Guest Services
- Time Management
- Guest Satisfaction
Restaurant Manager
- Food Service Experience
- Business Leadership
Timeline
Financial Wellness Consultant
Key Bank
11.2023 - Current
Veterinary Technician
Island to Island Veterinary Clinic
03.2023 - Current
Front Desk Representative
Island to Island Veterinary Clinic
03.2023 - Current
Front Desk Representative
My Place Hotels
04.2021 - 12.2021
Veterinary Technician
Stonetree Veterinary Clinic
02.2018 - 11.2022
Restaurant Manager
Jack in the Box
07.2014 - 10.2016
Penn Foster