Ashley Coffman
Sullivan ,IN
Summary
Dynamic and results-driven professional with extensive experience in customer service and event coordination at Holiday Inn. Proven ability to enhance customer engagement and satisfaction through effective communication and problem-solving. Skilled in multitasking and maintaining health code compliance, consistently delivering exceptional service in high-pressure environments.
Professional in service industry, prepared for collaborative roles in fast-paced environments. Proven ability to support operational efficiency and improve customer satisfaction. Focused on teamwork and adaptability, possessing strong communication and problem-solving skills.
Highly efficient Job Title well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level client success position. Ready to help team achieve company goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
19
19
years of professional experience
Work History
Crew Member
McDonald's Restaurant
03.2025 - 11.2025
- Maintained high standards of service in busy settings.
- Operated kitchen equipment to prepare food items efficiently.
- Maintained cleanliness and organization of dining area and kitchen.
- Partnered with colleagues to ensure timely attainment of service targets.
- Guided new crew members through operational procedures.
- Monitored inventory levels and restocked supplies as needed.
- Handled cash transactions accurately at the register.
- Resolved customer complaints to ensure satisfaction and loyalty.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Trained new team members on procedures, customer service, and sales techniques.
- Delivered exceptional customer service during high-volume shifts.
Bartender
ISU
03.2010 - 04.2012
- Prepared and served a variety of beverages in fast-paced environment.
- Maintained cleanliness and organization of bar area to ensure compliance with health standards.
- Enhanced customer experience through effective engagement.
- Served high customer volumes during special events, nights, and weekends.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Construction Worker
R.E Construction
01.2024 - 12.2024
- Operated hand and power tools to complete construction tasks efficiently.
- Assisted in site preparation, ensuring safety protocols were followed consistently.
- Gathered and disposed of worksite debris to remove safety hazards.
Operator
Hershey
04.2021 - 12.2023
- Operated machinery to ensure efficient production of confectionery products.
- Managed equipment operations, quickly identifying and fixing problems.
- Ensured compliance with safety protocols to maintain a secure work environment.
- Conducted quality inspections on finished products, ensuring compliance with company standards.
- Supported efforts to streamline processes for enhanced operational performance.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
Event Coordinator
Holiday Inn
01.2007 - 02.2010
- Coordinated logistics for events, ensuring seamless execution and guest satisfaction.
- Managed vendor relationships, negotiating contracts for catering and equipment rentals.
- Organized tasks efficiently to achieve event goals.
- Collaborated with marketing to create promotional materials for upcoming events.
- Oversaw setup and breakdown of event spaces, maintaining high standards of cleanliness and organization.
Education
GED -
State of Indiana
Indianapolis, INSkills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Attention to detail
- Customer engagement
- Interactive communication skills
- Initiative and Self-motivation
- Leadership qualities
- Verbal and written communication
- Resilience and persistence
- Complex Problem-solving
- Creativity and innovation
- Positive company representation
- Influencing skills
- Point-of-sale transactions
- Learning agility
- Crew leadership
- Safety
- Valid Driver's license
- Health code compliance
- Assertiveness
- Diversity awareness
- Salesmanship
- Willingness to learn
- Workplace safety
- Product promotion
Accomplishments
- Mentored and trained 5 new team members, helping them achieve performance goals.
- Improved inter-departmental communication, fostering a more collaborative environment.
- Hope Baptist Church — Volunteer
Two-week service period (July 2020)
Assisted with organizing donations and supporting community outreach events.
Independently contacted local companies, securing a significant donation including sponsorship for a youth trip.
Demonstrated strong time-management skills by managing multiple responsibilities efficiently within a short timeframe.
Timeline
Crew Member
McDonald's Restaurant
03.2025 - 11.2025
Construction Worker
R.E Construction
01.2024 - 12.2024
Operator
Hershey
04.2021 - 12.2023
Bartender
ISU
03.2010 - 04.2012
Event Coordinator
Holiday Inn
01.2007 - 02.2010
GED -
State of Indiana