Ashley Coggins
Summary
Experienced patient care professional providing quality care to patients in variety of medical settings; accustomed to prioritizing and delivering basic patient care. Offers 10 plus years of comprehensive experience in recording vital signs, collecting specimens and preparing accurate documentation. Recognized by patients for delivering five-star patient care. Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Home Hemodialysis/ Peritoneal Patient Care Technician
Tempus Unlimited/ Consumer: William Coggins
06.2022 - 02.2024
- Provide patient care to people with permanent kidney failure, monitoring patients during dialysis, maintaining a sterile environment, and educating patients about their treatment.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Maintained clean and safe environment to promote patient safety and comfort.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Reduced stress for patients and families through effective communication and empathetic support.
Customer Relations
CVS Health
04.2021 - 06.2023
- Assisted customers via phone, resolved issues, and provided customer service while collaborating with management.
- Managed customer relations on ongoing basis to maximize customer retention.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Reduced call center wait times by efficiently managing incoming requests and delegating tasks effectively.
- Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
- Made customers aware of current and new programs and services.
- Logged call information and solutions provided into internal database.
- Collaborated with other teams to resolve complex issues affecting multiple customers, resulting in increased satisfaction levels.
Receptionist
H&R Block
01.2021 - 04.2021
- Greeted clients, scheduled appointments, and maintained office organization.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
Manager
Dunkin Donuts
01.2017 - 02.2020
- Managed cash registers, supervised staff, and ensured store operations and security.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Customer Service Representative
JSA Sales Group
01.2016 - 01.2017
- Assisted customers over the phone and resolved technical issues remotely.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Home Health Aide
Private Residents Homes
01.2014 - 01.2016
- Assisted patients with daily living activities and maintained their health records.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Education
GED in Cosmetology -
Blackstone Valley Regional Vocational High School
01.2010
Skills
- Team Leadership
- Communication
- Customer Service
- Organization
- Staff Training
- Inventory
- Payroll
- Scheduling
- Infection prevention
- Team Building
- Hemo/Peritoneal Dialysis
- Computer skills
- Data entry
- Time management
- Vital signs monitoring
- Patient Observation
- Blood Glucose Testing
- Infection control standards
- Catheter Care
- Blood Glucose Monitoring
- ADL support
- Phlebotomy Techniques
- Specimen Collection
- Feeding Assistance
- Professional Bedside Manner
- Patient Services
- Emergency Response
- Mobility Assistance
- Information Protection
- IV Insertion
- Sterilization techniques
Certification
- Drivers License
- Home Health Aide, 02/01/13, 08/01/18
- Pharmacy Technician, 04/01/21, 07/01/23
- Certified Clinical Hemodialysis Technician, In progress
Personal Information
Authorized To Work: US
Timeline
Home Hemodialysis/ Peritoneal Patient Care Technician
Tempus Unlimited/ Consumer: William Coggins
06.2022 - 02.2024
Customer Relations
CVS Health
04.2021 - 06.2023
Receptionist
H&R Block
01.2021 - 04.2021
Manager
Dunkin Donuts
01.2017 - 02.2020
Customer Service Representative
JSA Sales Group
01.2016 - 01.2017
Home Health Aide
Private Residents Homes
01.2014 - 01.2016
GED in Cosmetology -
Blackstone Valley Regional Vocational High School
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