Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Cohran

Panama City Beach

Summary

Dynamic property management professional with a proven track record at Warren Beach Rentals, excelling in guest communication and conflict resolution. Developed skills in tenant relations and property operations within fast-paced, customer-focused environment. Committed to fostering tenant satisfaction and loyalty through proactive problem-solving and exceptional service delivery.


Overview

4
4
years of professional experience

Work History

Guest Service Representative

Warren Beach Rentals
06.2024 - Current
  • Assisted guests with inquiries, providing exceptional service and support throughout their stay.
  • Managed check-in and check-out processes, ensuring smooth transitions for all guests.
  • Resolved guest complaints efficiently, enhancing overall satisfaction and loyalty.
  • Maintained accurate records of reservations and guest information using property management software.
  • Provided local area information and recommendations, enriching guest experiences during their stay.


Property Manager

Warren Beach Rentals
03.2023 - Current
  • Assisted in tenant communication and conflict resolution to ensure satisfaction and retention.
  • Supported property maintenance coordination with vendors for timely repairs and upkeep.
  • Organized property inspections and documented findings to maintain compliance with regulations.
  • Maintained accurate records of payments, and property-related documentation.
  • Collaborated with team members to enhance operational efficiency through process improvements.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Communicated effectively with owners, residents, and on-site associates.
  • Developed and implemented hiring strategies and managed employee life-cycle events
  • Supervised recruitment, onboarding, and performance-based terminations to maintain a high-performing work team

Property Caretaker

Vacasa
02.2022 - 03.2023
  • Managed daily property maintenance tasks, ensuring optimal functionality and safety standards.
  • Conducted regular inspections to identify repair needs and preventative maintenance opportunities.
  • Coordinated with vendors for timely completion of landscaping, plumbing, and electrical services.
  • Developed efficient schedules for routine upkeep, enhancing property aesthetics and functionality.
  • Trained new staff on operational procedures and safety protocols to maintain high service quality.
  • Resolved tenant concerns promptly, fostering positive relationships and enhancing community satisfaction.
  • Addressed maintenance needs for multiple properties quickly for smooth, professional tenant support.
  • Built positive professional tenant relationships for high satisfaction levels.
  • Conducted thorough move-in and move-out inspections, ensuring accurate documentation of property conditions.
  • Increased tenant retention through proactive communication and efficient problem resolution.
  • Streamlined facilities management tasks for improved property upkeep and tenant experience.
  • Managed routine cleaning schedules, contributing to a consistently clean and welcoming living environment for tenants.

Education

GED -

Paulding County High School
Dallas

Skills

  • Guest Communication & customer service excellence
  • Booking & calendar management (Airbnb, VRBO, Bookingcom)
  • Property management software (Breezway, Slack, Microsoft Excel, Microsoft word, Canva)
  • Smart home technology (kaba locks, smart locks, thermostats)
  • Check-in/check-out coordination
  • Turnover management (cleaning, inspections, restocking, damage control)
  • Conflict resolution & handling guest complaints professionally
  • Review management & reputation building
  • Vendor coordination (cleaners, maintenance, deliveries)
  • Expense tracking
  • Quality control
  • Hospitality-driven mindset with attention to detail

Timeline

Guest Service Representative

Warren Beach Rentals
06.2024 - Current

Property Manager

Warren Beach Rentals
03.2023 - Current

Property Caretaker

Vacasa
02.2022 - 03.2023

GED -

Paulding County High School

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