Summary
Overview
Work history
Education
Skills
Timeline
Generic

Ashley Coker

Bossier City,LA

Summary

Proactive, highly motivated, and compassionate professional with over 15 years of expertise in providing high-level administrative support to organizations and colleagues; seeking a Communications Officer position to utilize my strong organizational skills and exceptional ability to collaborate with multidisciplinary teams to reach a common goal.
With a proven ability to manage multiple tasks independently, I demonstrate sound judgment and adherence to instructions. I am adept at delivering superior customer service and effective oral communication, ensuring professionalism and tact in interactions with diverse stakeholders. I excel under pressure, meeting deadlines while adapting swiftly to new information and challenges. Proficient in Microsoft Office Suite, Outlook, and Windows, with a strong aptitude for learning new systems. I am committed to maintaining confidentiality when handling sensitive information, which is a testament to my respect for privacy and professionalism.

Overview

8
8
years of professional experience

Work history

Case Manager

Caddo Adult Drug Court
Shreveport, Louisiana
10.2023 - Current
  • Maintain accurate documentation on cases, ensuring compliance with regulations and confidentiality;
  • Deliver crisis intervention support to clients in emergencies using safe de-escalation techniques;
  • Enhance client satisfaction by promptly resolving concerns and grievances;
  • Educate clients on available programs, benefits, and services to inform their care decisions;
  • Lead group sessions to develop client coping strategies and enhance personal resilience; and,
  • Handle high-stress situations with calm, ensuring client safety.

Executive Administrative Assistant

JPJ Investments
Shreveport, Louisiana
05.2021 - 05.2024
  • Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
  • Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
  • Enhanced client satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Successfully managed multiple simultaneous projects through effective time management skills and prioritization techniques.
  • Collaborated with cross-functional teams, expediting project completion times and enhancing overall efficiency.
  • Prioritized incoming communications to filter out basic requests and minimize disruptions.

Collection Legal Assistant

Delinquent Recovery Associates
Shreveport, Louisiana
09.2020 - 05.2021
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Prepared for court hearings by organizing and summarizing documents, preparing exhibits and reviewing evidence.
  • Negotiated settlements and mediated disputes to create mutually beneficial solutions and maintain positive relationships.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Inventory Control Manager

Sid Potts, Inc.
Shreveport, Louisiana
05.2020 - 09.2020
  • Managed multiple complex inventory activities and client-driven projects such as receiving, auditing, preparing and verifying paperwork.
  • Created and updated records of several hundred clients and vendors in an accurate and timely manner while establishing excellent working relationships.
  • Reduced stock discrepancies through meticulous record-keeping and consistent communication with relevant departments.
  • Managed the resolution of discrepancies between system-reported inventory levels and actual stock on hand, identifying root causes and implementing corrective actions to prevent future occurrences.
  • Collaborated with other departments within facility to educate and understand how functions affect inventory.

Accounting Clerk

Mohr And Associates, Inc.
05.2017 - 03.2020
  • Recorded all daily financial transactions, updated weekly trial balance, profit-and-loss spreadsheet for CEO.
  • Created invoices, collected, and deposited checks, applied receipts to invoices and accounting software with consistent accuracy.
  • Improved office efficiency by overhauling haphazard filing system, which reduced time in retrieving records.
  • Led in transitioning to a cloud-based accounting software, ensured A/R, A/P, and journal entries were accurately coded and posted, trained employees after Go-Live date.
  • Collaborated with other accounting clerks to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts.

Education

Bachelor of Science - Business Management / Human Resources Management

Louisiana State University - Shreveport

Skills

  • Ability to simultaneously perform multiple tasks with minimal supervision and make independent decisions based on experience, sound judgment, and following written and verbal instructions;
  • Effective oral communication and superior customer service skills, with the capacity to exercise a high degree of tact, diplomacy, professionalism, and competence in dealing with various people;
  • Performs well under pressure to meet established timelines and goals with the ability to quickly adapt behaviour and work method in response to new information;
  • Discretion and sound judgment in working with sensitive information to maintain confidentiality;
  • Relationship building and stakeholder management; and,
  • Proficient with Microsoft Office Suite, Outlook, and Windows, with an aptitude for learning

Timeline

Case Manager

Caddo Adult Drug Court
10.2023 - Current

Executive Administrative Assistant

JPJ Investments
05.2021 - 05.2024

Collection Legal Assistant

Delinquent Recovery Associates
09.2020 - 05.2021

Inventory Control Manager

Sid Potts, Inc.
05.2020 - 09.2020

Accounting Clerk

Mohr And Associates, Inc.
05.2017 - 03.2020

Bachelor of Science - Business Management / Human Resources Management

Louisiana State University - Shreveport
Ashley Coker