ASHLEY COLE
Waldorf,MD
Summary
Security professional with more than 20 years of experience in healthcare, campus public safety, and regulated facility environments. Background includes hospital security operations, officer support and training, emergency response, and behavioral-health de-escalation. Currently serving as a Security Officer at University of Maryland Charles Regional Medical Center. CPI and IAHSS trained.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Security Officer
University of Maryland Charles Regional Medical Center
La Plata, MD
04.2026 - Current
- Utilized de-escalation techniques and situational awareness to ensure safety of patients, visitors, staff, and property.
- Provided security support in acute-care hospital, responding promptly to incidents and requests for assistance.
- Work with clinical staff and other officers to maintain a safe care environment.
- Documented incidents and communicated relevant information effectively to team members.
Parts & Sales Manager
AutoZone
Waldorf, MD
06.2024 - Current
- Achieved AutoZone Parts Expert certification through comprehensive training.
- Supported daily store operations, employee training, customer service, and safety and loss-prevention procedures to ensure smooth functioning.
- Addressed customer concerns and escalated situations in a calm, professional manner to enhance customer satisfaction.
- Maintained operational documentation and cash-reconciliation practices to uphold financial integrity.
Armed Security Officer
Constellation Energy — Calvert Cliffs Nuclear Power Plant
Calvert County, MD
04.2021 - 01.2024
- Conducted armed patrols and responded to alarms and suspicious activity to maintain safety and security in accordance with facility procedures.
- Monitored CCTV, alarms, and access-control points to ensure security compliance in a regulated facility.
- Prepared incident and shift reports to document activities and ensure adherence to safety, confidentiality, and compliance requirements.
Lead Security Officer
University of Maryland Charles Regional Medical Center
La Plata, MD
12.2014 - 04.2021
- Coordinated overnight security operations, guiding officers to ensure safe and secure environments during assigned shifts.
- Trained new officers on security procedures, emergency response, and de-escalation techniques to enhance team readiness.
- Worked with nursing and clinical teams during patient safety and de-escalation situations.
- Assisted in training new officers on security procedures and protocols. on security procedures, emergency response, and de-escalation.
- Monitored CCTV and access points, screening visitors to enforce hospital security policies and maintain safety standards.
Public Safety Officer
College of Southern Maryland
Leonardtown, MD
07.2013 - 12.2014
- Patrolled campus, monitored surveillance systems, and addressed safety concerns to enhance campus security.
- Coordinated with local law enforcement to investigate incidents and completed detailed reports to document occurrences.
- Patrolled College of Southern Maryland campus to protect students, staff, and visitors.
- Responded to emergencies and coordinated with local police, fire, and medical units.
- Enforced access control at buildings, lots, and restricted areas to ensure safety of students, staff, and visitors.
Education
Associate of Applied Science - Law Enforcement, Criminal Justice Certificate
College of Southern Maryland
Skills
- Hospital & Facility Security Emergency response codes CPI De-escalation Behavioral-Health Response Officer training CCTV and access control Visitor management prevention Incident reporting Safety & Loss Prevention
- Environmental awareness
- Security systems
- Surveillance monitoring
- Security technology
- Security assessments
- Emergency preparedness
- Emergency evacuation
- Officer training
- Team collaboration
- Legal compliance
- Problem-solving
- Flexible scheduling
- Visitor management prevention
- Professional ethics
- Facility monitoring
- De-escalation techniques
- Visitor screening
- Attention to detail
- Security screenings
- Screening wands
- Access control management
- Interior and exterior patrol
- First aid and CPR certified
- Metal detector operation
- Crisis intervention training
Certification
Crisis Prevention Institute (CPI) Certification — April 2026 | IAHSS Basic Security Officer Training — July 2026 | CPR/AED Certification — valid through July 2027 | AutoZone Parts Expert Certification
Timeline
Security Officer
University of Maryland Charles Regional Medical Center
04.2026 - Current
Parts & Sales Manager
AutoZone
06.2024 - Current
Armed Security Officer
Constellation Energy — Calvert Cliffs Nuclear Power Plant
04.2021 - 01.2024
Lead Security Officer
University of Maryland Charles Regional Medical Center
12.2014 - 04.2021
Public Safety Officer
College of Southern Maryland
07.2013 - 12.2014
Associate of Applied Science - Law Enforcement, Criminal Justice Certificate
College of Southern Maryland