ASHLEY COLEMAN
Nokomis,FL
Summary
Take-charge professional delivering executive support and team leadership to business operations. Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
10
10
years of professional experience
Work History
Receptionist
Sarasota Family Medical
Sarasota, FL
02.2024 - Current
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Checked patients in and out, Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Processed referrals for specialist care when requested by physicians or patients.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
Operational Manager
Servicemaster Elite
Columbus, OH
01.2020 - 04.2023
- Developed talented teams
- Participated in hiring, coaching, and performance management processes
- Implemented cost-saving initiatives to reduce overhead costs
- Managed the daily operations of multiple departments to maximize efficiency
- Oversaw company and vendor accounts and negotiated contracts with financial partners
- Built and maintained relationships with vendors and other external contacts
- Tracked company inventories and ordered new products to replenish equipment levels
- Served as primary point of contact for facilitating operational and administrative inquiries
- Maintained calendars and schedules to set appointments for management team
- Developed and pursued pipeline of new business opportunities, expanding partnerships, and presence.
Receptionist
Professional Eyecare Assocaites
Columbus, OH
07.2019 - 03.2020
- Checked patients in/out, verified medical insurance and took payments
- Answered central telephone system and directed calls accordingly
- Confirmed appointments, communicated with clients and updated client records
- Received and routed business correspondence to correct departments and staff members
- Liaised with vendors, contractors and professional services personnel to properly process orders
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Drafted professional memos, letters and marketing to support business objectives and growth
- Resolved customer problems and complaints
- Sorted, received and distributed mail correspondence between departments and personnel
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Kept reception area clean and neat to give visitors positive first impression.
Administrative Assistant
Safelite Solutions
Columbus, OH
06.2014 - 07.2019
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness
- Gathered data about course success and participant experiences to help with future course planning
- Reviewed and edited all training materials for accuracy and company policy compliance
- Coordinated ongoing technical training and personal development classes for staff members, new hires and tenured associates
- Provided assistance for delivery of training courses by scheduling virtual meeting rooms and managing team calendars
- Provided recommendations for process improvements and discontinuation of ineffective or outdated methods
- Worked with central management to identify, plan, align and address training needs
- Created reports and provided administrative support of training systems and databases
- Conducted orientation sessions and organized on-the-job training for new hires
- Decreased training time by designing effective new training programs
- Created curricula, instructions, documents and written tests for various types of training courses.
Education
High School Diploma -
Focus Learning Academy of Southwest Columbus
01.2010
No Degree In Criminal Justice -
Kaplan University
01.2010
Skills
- Attention to Detail
- Team Building
- Strategic planning
- Priority management
- Exceptional Telephone Etiquette
- Multi-Tasking
- Program Administration
- Data Entry
- Administrative Leadership
- Relationship Building
- Scheduling
- Multi-Line Phone Systems
- Office Management
Timeline
Receptionist
Sarasota Family Medical
02.2024 - Current
Operational Manager
Servicemaster Elite
01.2020 - 04.2023
Receptionist
Professional Eyecare Assocaites
07.2019 - 03.2020
Administrative Assistant
Safelite Solutions
06.2014 - 07.2019
High School Diploma -
Focus Learning Academy of Southwest Columbus
No Degree In Criminal Justice -
Kaplan University