Ashley Collazo Melendez
Fitchburg,MA
Summary
Diligent program support professional well-versed in evaluating behavioral and physical needs PHP/IOP/OP level clients. Documenting daily activities and special incidents while effectively managing client needs, assisting with treatment coordination and supporting program operations. Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
8
8
years of professional experience
Work History
Behavioral Health Technician
Blue Hills Recovery
09.2022 - Current
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Conducted client rounds to check on residents.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Searched resident belongings prior to and during stays.
- Performed client intake procedures according to internal standards for new admissions.
- Facilitated on-site activities, support groups, and outings for clients.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
Call Center Customer Service Representative
Mart Transport
09.2021 - 05.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Sought out extra training opportunities to enhance customer relationship management abilities.
Store Manager
Aldo Shoes
11.2018 - 01.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Customer Service Cashier
The Home Depot
03.2015 - 11.2018
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
Marketing Associate
AIS
05.2016 - 10.2018
- Edited website content and database to keep information correct and up-to-date.
- Developed marketing strategies and resolved problems to drive sales.
- Planned and executed events and marketing programs to increase qualified leads.
- Performed ongoing analysis to develop and advance future marketing strategies.
Education
Associate of Arts - Human Resources Management
Penn Foster Career School
Scranton, PA05.2024
High School Diploma -
Josefa Del Rio
Morovis, PR05.2014
Skills
- Support Patients
- Patient Referral
- Microsoft Proficiency
- Crisis Intervention
- Admissions Intake
- Client Documentation
- Patient Observation
- Client Transportation
- Reading Comprehension
- Creative Thinking
- Credit Card Payment Processing
- Store Maintenance
- Team Development
- Stock Management
- Call Controlling
- Good Listening Skills
- Online Chat
- Directing Calls
Languages
Spanish
Native or Bilingual
Timeline
Behavioral Health Technician
Blue Hills Recovery
09.2022 - Current
Call Center Customer Service Representative
Mart Transport
09.2021 - 05.2022
Store Manager
Aldo Shoes
11.2018 - 01.2022
Marketing Associate
AIS
05.2016 - 10.2018
Customer Service Cashier
The Home Depot
03.2015 - 11.2018
Associate of Arts - Human Resources Management
Penn Foster Career School
High School Diploma -
Josefa Del Rio
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