Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Collins

Thomaston,GA

Summary

Dynamic professional with extensive experience in customer service and cash handling, notably as Store Manager at Subway. Proven ability to enhance customer satisfaction through effective communication and problem resolution. Strong work ethic and integrity, complemented by excellent time management skills, fostering a positive environment that drives repeat business.

Overview

11
11
years of professional experience

Work History

Cashier

Ingles Supermarket
11.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.

Assistant Manager

Subway
10.2021 - 11.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Store Manager

Subway
08.2019 - 10.2021
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Shift Leader

Huddle House
03.2014 - 08.2019
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.

Education

High School Diploma -

Hawkinsville Highschool
Hawkinsville, GA
05.2006

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Cleaning and sanitizing
  • Time management skills

Timeline

Cashier

Ingles Supermarket
11.2024 - Current

Assistant Manager

Subway
10.2021 - 11.2024

Store Manager

Subway
08.2019 - 10.2021

Shift Leader

Huddle House
03.2014 - 08.2019

High School Diploma -

Hawkinsville Highschool

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