Ashley Colon
Summary
With five years of experience in customer service and management. I excel at improving service quality, sales, and customer base. My exceptional communication, relationship-building, and influencing skills establish strong customer relationships that inspire confidence and loyalty. I am eager to contribute to a company that values professional growth and offers challenging and rewarding career opportunities to utilize my knowledge and skills.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Office assistant
Ontte corp
- Managed customer inquiries and assisted in resolving claims efficiently.
- Efficiently organized schedules to optimize time management.
- Managed print and fax services.
- Directed the proper handling of documents.
Account Manager
Heart of the House
04.2022 - 12.2023
- Cultivated relationships and developed new accounts in hospitality industry.
- Maintained relationships and grew each account.
- Oversaw management of more than eight hotel accounts.
- Optimized employee recruitment tasks.
- Executed payroll operations ensuring compliance with regulations.
- Analyzed market trends to inform strategic recommendations for clients.
- Recognized for increasing company Revenue by 26% within less than 3 months.
- Increased client satisfaction by cultivating strong relationships and understanding client needs.
Office assistant & Insurance debt Collector
Norton Healthcare
12.2023 - 09.2024
- Maintained precise records of patient consultations.
- Managed customer billing processes.
- Facilitated medical staff and patient interactions.
- Processed and digitized medical records.
- Adhered to HIPAA guidelines.
- Enhanced Epic IT system functions.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Earned Silver Award for outstanding quality in service based on patient feedback.
Recruiter
PNCA
12.2024 - Current
- Enhanced efficiency of the hiring process.
- Generated detailed reports ensuring accuracy and clarity.
- Managed fax and print operations efficiently.
- Filled roles based on project requirements.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
Recruiter
PNCA
- Employee hiring process
- Documentation
- Fax & Print
- Fulfilling positions as needed
Education
undefined
University of Louisville
01.2024
High School -
Nuestra Señora De La Consolación
Cali05.2015
Skills
- Self- Motivated
- Organized
- Team worker
- Customer service
- Positive attitude
- Time management
- Data entry
Certification
- 2024 CPR/ AED/ First Aid AED/ Injury & Universal Precautions.
- 2024 Certa Dose Pediatric Epinephrine syringe Training Web- Based Training
LANGUAGES
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Recruiter
PNCA
12.2024 - Current
Office assistant & Insurance debt Collector
Norton Healthcare
12.2023 - 09.2024
Account Manager
Heart of the House
04.2022 - 12.2023
Recruiter
PNCA
undefined
University of Louisville
Office assistant
Ontte corp
High School -
Nuestra Señora De La Consolación