Ashley Colston
Spring,TX
Summary
Experienced in customer service and office management, bringing strong skills in communication and organization. Skilled in administrative functions, supporting executive leadership, and managing social media platforms. Adept at enhancing customer satisfaction and business retention through professional telephone etiquette and efficient task management.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Elite Lawn Care
07.2024 - 11.2024
- Rehired to perform previous duties, including assisting COO and CEO with daily tasks.
- Developed internal procedures and forms, and managed social media platforms.
Customer Service Representative
Elite Lawn Care
10.2023 - 05.2024
- Initiated client communications (emails, texts, calls) for next-day appointments.
- Handled collections calls, routed service technician routes, and managed customer service inquiries.
- Sorted applications and tracked daily chemical usage.
- Served as a Receptionist from December to March, performing all duties except call-ahead notifications.
Assistant Manager
Domino's
05.2023 - 07.2023
- Managed store opening procedures, cash register operations, and pizza preparation.
- Delegated tasks, prepped food, scheduled associates, and maintained store cleanliness.
- Organized inventory and managed incoming shipments.
Alarm Monitor/Dispatcher
Affiliated Monitoring
11.2021 - 03.2022
- Served as the primary contact for personal and business alarms, working remotely and in-office.
- Handled international and national accounts, verifying sensitive information and dispatching emergency services as needed.
- Managed multiple calls simultaneously while using various screens and applications during alarm events.
Cashier/Key Holder
Rose Rock Boutique
07.2018 - 01.2021
- Executed window display changes and assisted with live sales modeling.
- Managed store operations independently when the owner was unavailable.
- Processed transactions, managed merchandising, and completed end-of-day logs using Square POS system.
Cashier/Retail Sales Associate
Kohl's
06.2017 - 11.2017
- Assisted customers on the sales floor and maintained cleanliness and organization.
- Cross-trained across all store departments (Home, Kids, Women's, Junior's, Stockroom, Men's) and proficiently operated the POS system.
- Achieved a 75% success rate in promoting store credit cards.
Server
Uncle Tony's
03.2017 - 07.2017
- Managed To-Go orders via phone and handled opening and closing responsibilities, including front-of-house deep cleaning.
- Processed food orders and accurately managed transactions using a point-of-sale system.
Receptionist/ Sales Clerk/ Assistant Manager
Zan Boutique & Tan
12.2016 - 03.2017
- Answered phones, greeted customers, and set up tanning machines.
- Responsible for cleaning machines after use and maintaining a clean lobby.
- Frequently entrusted with sole employee responsibilities and store key.
Customer Service Representative
Home Team Pest Defense
06.2016 - 12.2016
- Primary responsibility was answering phones and performing "soft sales" before transferring leads.
- Conducted routine scanning of service agreements and posted daily work completed by technicians.
- Confirmed customer appointments 1-3 days in advance.
- Proactively initiated collection calls, achieving a 60% success rate on past-due collections.
Cashier
Burlington
03.2016 - 05.2016
- Performed customer service cashier duties, including opening and closing tasks such as organizing the store and merchandise.
- Worked in other sections, including fitting rooms, organizing racks, and returning merchandise.
- Monitored customer activity to deter shoplifting.
Receptionist
FCL Safety
06.2013 - 04.2015
- Answered and directed calls, maintained instructor scheduling calendar, and performed database entry.
- Conducted preliminary quality control on class files and compiled class materials.
- Performed quality control checks on all incoming materials
Education
Diploma -
College Park High School
The Woodlands, TX06.2014
Skills
- Customer Service Excellence
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Administrative Support
- Point of Sale (POS) Systems
- Data Entry & Database Management
- Cash Handling & Financial Operations
- Multi-line Phone Systems (10 years)
- Time Management & Organization
- Sales & Merchandising
- Management & Leadership
Timeline
Customer Service Representative
Elite Lawn Care
07.2024 - 11.2024
Customer Service Representative
Elite Lawn Care
10.2023 - 05.2024
Assistant Manager
Domino's
05.2023 - 07.2023
Alarm Monitor/Dispatcher
Affiliated Monitoring
11.2021 - 03.2022
Cashier/Key Holder
Rose Rock Boutique
07.2018 - 01.2021
Cashier/Retail Sales Associate
Kohl's
06.2017 - 11.2017
Server
Uncle Tony's
03.2017 - 07.2017
Receptionist/ Sales Clerk/ Assistant Manager
Zan Boutique & Tan
12.2016 - 03.2017
Customer Service Representative
Home Team Pest Defense
06.2016 - 12.2016
Cashier
Burlington
03.2016 - 05.2016
Receptionist
FCL Safety
06.2013 - 04.2015
Diploma -
College Park High School
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