Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Compean

Breckenridge,CO

Summary

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.

Service-oriented Team Trainer passionate about team-building. Well-versed in adapting to new and challenging situations. Direct and honest leader with a disciplined approach.

Overview

5
5
years of professional experience

Work History

Team Trainer

Whole Food Market
Frisco, CO
02.2024 - 01.2026
  • Developed training materials for new team members at a retail grocery environment.
  • Facilitated hands-on training sessions to enhance staff product knowledge and customer service.
  • Assisted team members in adapting to Whole Foods' operational standards and procedures.
  • Conducted regular evaluations of team performance and provided constructive feedback.
  • Implemented best practices for maintaining store cleanliness and organization during training.
  • Promoted a culture of teamwork by encouraging open communication among staff members.
  • Resolved employee questions regarding processes and policies in the grocery setting.
  • Provided guidance to team members on best practices in customer service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Recommended strategies for improving overall efficiency of the team's workflow processes.
  • Conducted team training sessions, providing instruction on effective communication and problem-solving techniques.
  • Assessed progress of employees during training programs, providing feedback as needed.
  • Tracked attendance records for all team trainings and reported results to supervisors.
  • Demonstrated job-specific tasks and explained policies to many associates each quarter.
  • Provided support to other trainers in delivering courses or workshops as needed.
  • Instructed new team members on correct procedures for operations.
  • Provided constructive feedback and one-on-one coaching to employees.
  • Stayed up to date on requirements of all team positions to optimize training.
  • Documented performance, safety and customer service needs to improve operations.
  • Delivered group and individual needs-based training to personnel.
  • Monitored training activities occurring on construction crews to promote maximum crew safety, performance and effectiveness.
  • Cross training and working on multiple venues
  • Can handle hot temperatures and hot surfaces
  • Is able to work around sharp equipment
  • Can lift heavy equipment

Sales Associate

Bed Bath & Beyond
Kremmling, CO
09.2022 - 04.2023
  • Used technology resources to assist customers in locating and selecting items.
  • Placed special orders or called other stores to find desired items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered store and merchandise questions and led customers to wanted items.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Analyzed customer feedback data to recommend improvements in service quality.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Greeted customers and provided exceptional customer service.
  • Bagged or packaged purchases and wrapped gifts.
  • Ensured compliance with all safety regulations while handling hazardous materials.
  • Engaged customers in friendly, professional dialogue to determine needs.

Ice Cream Server

Rocky Mountain Chocolate Factory Inc.
Silverthorne, CO
06.2021 - 03.2022
  • Served and scooped ice cream, following sizing specifications.
  • Prepared orders for customers by scooping ice cream into dishes or cones.
  • Cleaned and organized utensil area, napkins station and restroom facilities.
  • Managed POS register to complete customer transactions.
  • Discarded expired products immediately according to company policy.
  • Performed opening duties such as setting up dining areas and preparing condiments.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Restocked ice cream disposable supplies, glass serving dishes and utensils.
  • Provided excellent customer service by responding promptly to customer inquiries and requests.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Processed customer complaints professionally while maintaining a friendly attitude towards them.
  • Scrubbed and polished counters to remove debris and food.

Education

GED -

Colorado Mountain College
Dillon, CO

Skills

  • Customer Needs Assessment
  • Order Processing
  • Positive and Professional
  • Customer Service
  • Merchandise Display
  • Problem-Solving
  • Stocking and Receiving
  • Reading Comprehension Skills
  • Verbal/Written Communication
  • Employee training
  • Customer service
  • Team building
  • Problem resolution
  • Sales strategies
  • Group dynamics
  • Motivation techniques
  • Product demonstrations
  • Compliance standards
  • Feedback techniques
  • Cross-training
  • Learning styles
  • Training delivery
  • Employee engagement
  • Compliance requirements
  • Task delegation
  • Workplace safety
  • Task prioritization
  • POS system instruction
  • Food safety
  • Multitasking and organization
  • Feedback delivery
  • Product knowledge
  • Kitchen sanitation
  • Opening and closing processes
  • Sanitation and cleaning
  • Team leadership and supervision
  • Food preparation
  • Relationship management

Timeline

Team Trainer

Whole Food Market
02.2024 - 01.2026

Sales Associate

Bed Bath & Beyond
09.2022 - 04.2023

Ice Cream Server

Rocky Mountain Chocolate Factory Inc.
06.2021 - 03.2022

GED -

Colorado Mountain College

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