Ashley Conder
Fernley,NV
Summary
Seasoned Medical Operations Manager with vast background in healthcare sector. Proven track record in streamlining operational processes, enhancing productivity and improving patient care quality. Strong managerial skills, adept at leading cross-functional teams, implementing cost-effective solutions and fostering collaborative environments.
Significant contribution to previous workplaces through strategic planning, policy development and program implementation for improved medical services delivery. Highly skilled in the realm of Medical Operations Supervision. Bring to bear robust experience managing daily operations of healthcare facilities, ensuring compliance with health regulations, and overseeing medical staff recruitment and training. Strengths lie in problem-solving abilities, leadership skills, and a keen understanding of medical protocols. Demonstrated history of enhancing operational efficiency and improving patient satisfaction rates within previous roles.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Medical Operations Manager
Western Surgical Group
Reno, NV
10.1998 - Current
- Created detailed reports on the performance of individual departments within operations.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Coordinated with other departments including sales, marketing, finance, human resources. To ensure efficient operations.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Developed and implemented operational procedures to ensure quality standards are met.
- Developed key performance indicators to measure effectiveness of operational processes.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Responded to information requests from superiors, providing specific documentation.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Oversaw financial management, budget management, accounting and payroll activities.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Delegated work to staff, setting priorities and goals.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Developed and implemented medical operations policies and procedures.
- Worked closely with outside agencies such as insurance companies and regulatory bodies, as needed.
- Ensured adequate staffing levels were maintained at all times within the department.
- Analyzed existing workflows to identify areas needing improvement or streamlining.
- Maintained up-to-date knowledge of healthcare regulations and standards.
- Developed and maintained relationships with external vendors for the procurement of supplies and services.
- Provided on-site support for clinical teams during peak times of operation.
- Conducted training sessions for new employees in medical operations processes and procedures.
- Coordinated with other departments to ensure efficient patient flow.
- Reviewed patient charts to ensure accuracy and compliance with applicable regulations.
- Participated in meetings with hospital leadership to discuss potential changes to existing protocols.
- Scheduled regular inspections of facilities and equipment to ensure proper functioning.
- Communicated with patients with compassion while keeping medical information private.
- Explained policies, procedures and services to patients.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Recruited, hired and trained new medical and facility staff.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Maintained records management system to process personnel information and produce reports.
- Maintained awareness of government regulations, health insurance changes and financing options.
Medical Front Office Supervisor
Nevada Heart Surgeons
Reno, NV
05.1997 - 10.1998
- Developed policies for patient check-in and check-out procedures.
- Provided customer service to patients by addressing inquiries, concerns, and complaints in a timely manner.
- Facilitated communication between physicians and other healthcare providers regarding patient care plans.
- Facilitated smooth communication between medical staff and patients via phone or email.
- Monitored inventory levels of medical supplies used in the front office.
- Created weekly schedules for front office staff members based on expected volume of visitors.
- Ensured that the reception area was clean, organized, and well-stocked with necessary supplies.
- Processed payments from patients for services rendered by the practice.
- Scheduled appointments for patients in accordance with office guidelines.
- Performed administrative duties such as filing documents, ordering supplies.
- Guided employees in handling difficult or complex problems.
Education
Some College (No Degree) - Early Childhood Education
California Lutheran University
Thousand Oaks, CAAssociate of Arts -
College of Southern Idaho
Twin Falls, IDSome College (No Degree) -
University of Nevada - Reno
RenoLean Six Sigma -
Villanova University
Villanova, PASkills
- Staff Development
- Patient Safety
- Healthcare management
- Clinical Operations Management
- Team Building and Leadership
- Staff Training and Development
- Patient Care Coordination
- Continuous Process Improvement
- Time management and prioritization
- Interdepartmental Collaboration
- Electronic Health Records Management
- Service Utilization Improvements
- Employee Recruitment and Hiring
- Employee Supervision
- Process Implementation
- Risk Management
- Critical Thinking
- Epic Systems
- Operating Plans Development
- Employee Performance Evaluations
- Decision-Making
- Interdepartmental Functions Coordination
- Information Systems Development
- Financial Operations Oversight
- Employee Work Scheduling
- Quality Assurance Controls
- Professional Demeanor
- Compliance Advisory
- Project Oversight
- Attention to Detail
- Performance monitoring
- Analytical Skills
- Team Collaboration
- Process Improvement
- Emergency Readiness
- Regulatory Requirements
- Problem-solving aptitude
- Administrative Staff Supervision
- Self Motivation
- Adaptability and Flexibility
- Stakeholder Coordination
- Records Management
- Staff Management
- Time Management
- Problem-Solving
- Multitasking
- HIPAA Guidelines
- Clinical Quality Program Standards
- Analytical Thinking
- Employee retention strategies
- Logistics Project Management
- Organizational Skills
- Utilization Management
- Staff Scheduling
- Patient Relations
- Data Analysis
Affiliations
- Mother of two beautiful girls and one granddaughter.
- Grew up on a ranch and still continue to love the lifestyle.
Certification
- Lean Six Sigma
- Certified Medical Assistant
- Notary Public
- CPR Certified
Accomplishments
- Nevada Women of Achievement 2021
References
References available upon request.
Timeline
Medical Operations Manager
Western Surgical Group
10.1998 - Current
Medical Front Office Supervisor
Nevada Heart Surgeons
05.1997 - 10.1998
Some College (No Degree) - Early Childhood Education
California Lutheran University
Associate of Arts -
College of Southern Idaho
Some College (No Degree) -
University of Nevada - Reno
Lean Six Sigma -
Villanova University