Ashley Conder
Stratford,CT
Summary
Experienced Office Manager at Women's Health Care, LLC, recognized for enhancing practice efficiency through exceptional customer service and effective scheduling coordination. Proven ability in medical billing accuracy and team training, fostering a collaborative environment. Skilled in multitasking and organization, ensuring seamless operations and improved patient experiences.
Overview
2026
2026
years of professional experience
Work History
Office Manager
Women's Health Care, LLC
05.2007 - Current
- Coordinated scheduling for medical staff and patient appointments, enhancing practice efficiency.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
- Coordinated with facilities to set up surgeries for all providers in the practice
- Entered procedure codes and diagnosis codes into medical billing software.
- Reduced errors in medical billing by meticulously reviewing patient charts for accurate code assignment.
- Monitored trends in medical billing denials, implementing corrective actions to prevent future occurrences of similar issues.
- Managed multiple tasks simultaneously while maintaining a high level of accuracy in all aspects of the Medical Billing Administrator role.
- Administered patient care and assisted in medical examinations, ensuring comfort and support during procedures.
- Trained new staff on office procedures and patient interaction protocols, fostering a supportive team environment.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Prepared lab specimens for diagnostic evaluation.
Medical Assistant
Northeast Medical Group-Internal Medicine
2006 - 2007
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Obtained client medical history, medication information, symptoms, and allergies.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Receptionist
Pace Motor Lines
2004 - 2006
- Managed high volume multi-line phone system, directing calls to appropriate departments efficiently.
- Handled assignments independently with good judgement and critical thinking skills.
- Greeted and assisted visitors, ensuring a welcoming environment and positive first impressions.
- Implemented filing systems to enhance document retrieval efficiency and organization.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls and walk-in clients.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
Medical Assistant - Certified Medical Assistant Program
New England Technical Institute
SheltonHigh School Diploma -
Bunnell High School
Stratford, CT06-2004
Skills
- Customer service
- Office management
- Billing
- Payroll processing
- Bookkeeping
- Credit and collections
- Scheduling coordination
- Employee training
- Teamwork
- Multitasking and organization
- Reliability
Timeline
Office Manager
Women's Health Care, LLC
05.2007 - Current
Medical Assistant
Northeast Medical Group-Internal Medicine
2006 - 2007
Receptionist
Pace Motor Lines
2004 - 2006
Medical Assistant - Certified Medical Assistant Program
New England Technical Institute
High School Diploma -
Bunnell High School