Ashley Contreras Gomez
Hauppauge,NY
Summary
Dynamic and results-oriented professional with extensive experience in office administration and customer service. Excelled in streamlining operations, enhancing data accuracy by over 30%, and fostering positive client relations. Skilled in data entry and critical thinking, demonstrating a proven track record of improving efficiency and confidentiality management.
Overview
8
8
years of professional experience
Work History
Receptionist /Front and Back Desk Receptionist
Spine Medicine and Surgery of Long Island
02.2020 - 10.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Improved office workflow by accurately managing data entry tasks for timely record updates.
- Increased efficiency with proficient use of office equipment, such as copiers, scanners, and fax machines.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Streamlined communication within office, ensuring timely dissemination of important information to all staff members.
- Managed medical coding processes, improving the quality of billing and reimbursement procedures.
- Maintained accurate records of dock usage, reservations, and billing information.
Administrative Assistant
NYS Department of Health
03.2020 - 11.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Cook /Restaurant Cashier
Five Guys
06.2021 - 09.2021
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Collaborated with team members to ensure optimal efficiency during peak dining hours.
Personal Babysitter
Self-employeed
05.2018 - 07.2020
- Prepared healthy, age-appropriate snacks and meals.
- Communicated positively with children and guardians.
- Handled emergencies effectively, demonstrating quick thinking and responsiveness in high-stress situations.
- Taught children to organize toys, wash hands, and share by leading by example.
- Established strong relationships with families, fostering trust and open communication.
- Supervised children on playground to help develop physical and social skills.
- Provided developmentally appropriate activities for children.
Seasonal Worker
Party City
09.2018 - 12.2018
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Directed and supported consumer and retail activity by working closely with my team.
- Collaborated with store manager to develop targeted sales goals and strategies for the retail team.
Camp Counselor
Ivy League Day Camp
06.2018 - 09.2018
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Built and maintained positive relationships with campers, staff, and families.
- Kept all camper and work areas neat, clean and organized.
Cashier
Supermarket
01.2017 - 02.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Central Islip Senior High School
Central Islip, NY06-2020
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Scheduling/ Appointment scheduling
- Data inputting
- Office administration
- Administrative support
- Schedule management
- Records management
- Supply ordering
- Critical thinking
- Paperwork processing
Languages
Spanish
Native or Bilingual
Timeline
Cook /Restaurant Cashier
Five Guys
06.2021 - 09.2021
Administrative Assistant
NYS Department of Health
03.2020 - 11.2021
Receptionist /Front and Back Desk Receptionist
Spine Medicine and Surgery of Long Island
02.2020 - 10.2024
Seasonal Worker
Party City
09.2018 - 12.2018
Camp Counselor
Ivy League Day Camp
06.2018 - 09.2018
Personal Babysitter
Self-employeed
05.2018 - 07.2020
Cashier
Supermarket
01.2017 - 02.2017
High School Diploma -
Central Islip Senior High School
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