Ashley Cook

Work History

McDonald's

08.2023 - Current

Conducted training for new employees on customer service and food safety to meet performance standards.
Monitored crew members during work shift to provide feedback and guidance in improving performance.
Set positive example for team members by providing high-quality, efficient service.
Mentored junior employees to improve performance, food safety, and customer service.
Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
Organized cross-training initiatives to promote versatility among team members and enhance overall productivity levels.
Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.
Trained and mentored 3 new personnel hired to fulfill various roles in one shift.

Dunkin' Donuts

10.2022 - 08.2023

Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
Oversaw daily cash deposits ensuring funds were accounted correctly resulting in increased accuracy.
Maintained, clean, and organized store environment, upholding company standards for cleanliness during closing procedures.
Implemented safety measures for store's end-of-day operations, reducing potential risks associated with late-night activities such as cash handling or locking doors securely after closeout is completed.
Ensured smooth transition between shifts by effectively communicating with incoming managers and staff members.
Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
Developed strong relationships with customers through attentive service and prompt resolution of any concerns or complaints.
Delivered value to customers by building reputation for quality products, friendly service and cleanliness.
Reduced errors in financial transactions by thoroughly reviewing and verifying paperwork before submission.
Managed store solo for six weeks while owners were on vacation, without single accident.

Dandy Mini Mart

08.2020 - 05.2022

Greeted customers entering store and responded promptly to customer needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Restocked and organized merchandise in front lanes.
Stocked, tagged and displayed merchandise as required.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Mentored new employees on cashier duties and best practices, improving overall staff performance.
Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.

SUBWAY®Restaurants

08.2020 - 05.2022

Greeted guests, promoted specials, and took orders.
Operated cash register with accuracy, ensuring proper handling of transactions.
Kept workplace clean and organized in line with restaurant policies.
Increased speed of service through effective multitasking and time management skills.
Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
Trained new employees on company policies and procedures, contributing to overall team performance and growth.
Assisted customers in choosing menu items by providing food complementing information.
Prepared and presented food in compliance with health and safety guidelines.
Restocked and rotated stock in display case to mitigate stock loss.

Taco Bell

01.2019 - 11.2019

Created welcoming atmosphere by maintaining store cleanliness, organization, and inviting visual displays.
Implemented efficient scheduling practices to optimize staff coverage during peak hours while minimizing labor costs.
Maintained clean and organized work environment, ensuring compliance with food safety regulations.
Reduced order processing time through effective multitasking and prioritization of tasks.
Promoted upselling opportunities with suggestive selling techniques, boosting overall sales revenue for establishment.
Participated in regular staff training sessions to stay updated on menu offerings, promotions, and company policies.
Streamlined drive-thru operations through clear communication with team members and efficient order assembly processes.