Ashley Cook
Waldo
Summary
Experienced management professional with a proven track record in effective team leadership and operational oversight. Demonstrates consistent ability to achieve goals through collaborative efforts and adaptability to changing demands. Strong skills in conflict resolution, process improvement, and fostering a positive work environment. Committed to driving organizational success by leveraging expertise in these areas and delivering exceptional results.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Prompto10 Minute Oil Change
07.2023 - 01.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Laborer
SERVPRO
07.2022 - 07.2023
- Company Overview: Servpros is a water and fire restoration company
- Collected and prepared equipment necessary for each assignment.
- Engaged with customers to understand their home-related needs.
- Ensured proper containment measures on specific jobs.
- Tracked and documented job activities consistently each day.
- Upheld cleanliness and organization standards in the shop.
- Maintained safe driving practices traveling to job sites.
Cashier/Cook
Weavers roadside variety
02.2022 - 06.2022
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Assistant Manager
Circle K
10.2017 - 04.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High school diploma - undefined
Mount View High School
Thorndike, ME01.2016
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Conflict resolution
- Employee scheduling
Timeline
Assistant Manager
Prompto10 Minute Oil Change
07.2023 - 01.2025
Laborer
SERVPRO
07.2022 - 07.2023
Cashier/Cook
Weavers roadside variety
02.2022 - 06.2022
Assistant Manager
Circle K
10.2017 - 04.2021
High school diploma - undefined
Mount View High School
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