Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Ashley Cook

Tuscaloosa,AL

Summary

Dedicated and versatile professional with extensive experience in property management, transportation, and customer service. As an Assistant Property Manager, effectively coordinated property maintenance, tenant relations, and lease administration to ensure high occupancy rates and tenant satisfaction.

Proven track record as a Truck Driver demonstrating strong navigation skills, timely deliveries, and adherence to safety regulations.

Exceptional customer service skills honed through a role at WalMart, where consistently provided friendly and efficient service, resolved customer issues, and contributed to a positive shopping experience. Adept at multitasking, problem-solving, and working in fast-paced environments. Seeking a position that leverages diverse skill set to contribute to organizational success.

Overview

14
years of professional experience
1
Certification

Work History

Cairn Communities

Assistant Property Manager
08.2022 - Current

Job overview

  • Preparing and scheduling property viewings, conducting property tours and interviewing prospective tenants
  • Addressing and resolving residents; questions, concerns, and complaints in a timely manner
  • Processing applications, conducting credit checks, and negotiating contracts
  • Inspecting property conditions and coordinating maintenance activities
  • Managing budgets, accounts, rent collections, and tenant notices
  • Creating and distributing marketing materials to attract new tenants
  • Maintaining organized and updated resident files and records
  • Reporting any problems or issues to the property manager

Walmart

Service Greeter/Cashier/Customer Service Associate
04.2017 - 07.2021

Job overview

  • Conducted thorough vehicle walk-arounds, identifying any existing damage before initiating service procedures.
  • Improved customer retention by consistently providing exceptional service and follow-up communication.
  • Handled customer inquiries with professionalism, directing them to appropriate departments as needed.
  • Promoted additional services or products when appropriate for superior value-added experiences for clients.
  • Enhanced customer satisfaction by providing a warm and friendly welcome upon arrival at the dealership.
  • Resolved minor issues independently while escalating more complex concerns to management when necessary.

CRST Van Expedited

Truck Driver Class A
08.2014 - 06.2017

Job overview

  • Drove tractor and trailer to weigh stations before and after loading and along routes to document weights and comply with state regulations.
  • Collected delivery instructions to verify freight and routes for on-time delivery and adjusted routes based on changing conditions.
  • Boosted customer satisfaction by providing timely deliveries while maintaining a professional demeanor during interactions.
  • Demonstrated flexibility in schedule adjustments to accommodate last-minute changes or additional loads without compromising safety measures or deadlines.

Walmart

Receiving Associate
04.2011 - 07.2014

Job overview

  • Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
  • Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during the receiving process.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Reduced product damage during the receiving process by carefully handling fragile items and adhering to proper safety protocols.
  • Boosted overall warehouse productivity by collaborating with team members on various tasks such as unloading trucks, sorting products, and updating inventory systems.
  • Contributed to a positive work culture within the receiving department by actively participating in team meetings, training sessions, or other group activities.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.

Education

Penn Foster High School
Foster, PA

High School

University Overview

Skills

  • Strong communication skills
  • Telephone and email etiquette
  • Property tours and inspections
  • Administrative support
  • Leasing and sales
  • Unit inspection
  • Payment management
  • Safe driving practices
  • Logbook management
  • Defensive driving techniques
  • Accurate record keeping
  • DOT regulations compliance
  • Route planning expertise
  • Load security

Certification

  • Commercial Driver's License (CDL) - Alabama Department of Motor Vehicles.

Timeline

Assistant Property Manager
Cairn Communities
08.2022 - Current
Service Greeter/Cashier/Customer Service Associate
Walmart
04.2017 - 07.2021
Truck Driver Class A
CRST Van Expedited
08.2014 - 06.2017
Receiving Associate
Walmart
04.2011 - 07.2014
Penn Foster High School
High School

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Ashley Cook