Ashley Cook
Ponca City
Summary
Kind and knowledgeable Childcare Provider well-versed in maintaining safe and nurturing environments for children. Comfortable caring for individuals of varying ages. Excellent communicator with good organizational, problem-solving and conflict resolution skills.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
12
12
years of professional experience
2012
2012
years of post-secondary education
Work History
Childcare Provider
Self Employed Services
Ponca City
11.2013 - Current
- Provided nurturing care and support to children in a safe environment.
- Developed and implemented engaging educational activities for various age groups.
- Managed daily schedules to ensure consistency and routine for children.
- Facilitated playtime activities that promoted social interaction and teamwork.
- Maintained cleanliness and organization of childcare space for safety compliance.
- Observed children's behavior to identify developmental milestones and concerns.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Encouraged positive interactions between children by providing supervision at all times.
- Sanitized toys and tables to maintain clean, safe environment.
- Assisted with feeding infants and toddlers during meal times.
- Assisted children in development of social, communication and problem-solving skills.
- Instructed children on good sanitary habits when washing hands, using bathroom or eating.
- Taught basic skills such as personal hygiene, social manners and appropriate behavior.
- Read books aloud to small groups or individual children.
- Guided children through engaging and productive activities to foster fun learning environment.
- Organized age-appropriate activities such as games, arts and crafts and outdoor play.
- Used positive reinforcement and behavior modeling to instill discipline in children.
- Engaged in creative play activities that promoted language development, physical activity and problem solving skills.
- Maintained daily records of activities, behaviors, meals, and naps.
- Helped develop motor skills through active playtime activities like running, jumping.
- Secured indoor and outdoor premises to protect children.
- Instilled discipline and maintained order with children by using simple and commanding directives.
- Maintained a clean and organized play area.
- Observed and monitored children's play activities.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
- Updated detailed records for each child with information such as daily observations, meals served and medications administered.
Customer Service Cashier
Plaza Wine & Spirits
Ponca City
04.2021 - 09.2021
- Processed customer transactions efficiently at a busy retail establishment.
- Assisted customers with product selections and recommendations.
- Maintained cleanliness and organization of the checkout area.
- Handled cash, credit, and gift card transactions accurately.
- Resolved customer inquiries and concerns in a friendly manner.
- Stocked shelves and ensured product availability for customers.
- Collaborated with team members to improve service flow during peak hours.
- Monitored inventory levels and reported shortages to management.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Balanced cash drawers at the end of each shift.
- Complied with all health and safety regulations while performing job duties.
- Informed customers of in-store promotions or pricing specials.
- Assisted customers with locating merchandise within the store.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Verified that all coupons were valid prior to processing them into the system.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Addressed customer questions and concerns regarding products and services.
- Built and maintained productive relationships with employees.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Checked personal identifications during alcohol and tobacco sales.
- Offered customers carry-out service at completion of transaction.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
Sanitation Worker
Albertsons Warehouse
Ponca City
04.2020 - 09.2020
- Maintained cleanliness of warehouse floors and work areas.
- Removed waste and debris from designated zones throughout the facility.
- Operated cleaning equipment, including floor scrubbers and pressure washers.
- Sanitized surfaces to ensure compliance with health and safety standards.
- Assisted team members with organizing supplies and materials as needed.
- Reported maintenance issues to supervisors for timely resolution.
- Followed safety protocols while handling cleaning chemicals and equipment.
- Communicated effectively with colleagues to coordinate cleaning tasks efficiently.
- Followed sanitation schedule and documented cleaning activities.
- Sanitized food processing areas according to safety protocols.
- Cleaned and sanitized equipment, walls, ceilings and other surfaces.
- Handled cleaning and sanitation chemicals by following safety precautions.
- Followed all safety procedures when handling hazardous materials.
- Performed periodic deep cleans of entire facility as needed.
- Responded quickly to spills or accidents to minimize damage or contamination.
- Operated power scrubber, pressure washer, vacuum cleaner, steam cleaner and other cleaning equipment.
- Maintained janitorial closets with supplies for daily use.
- Confirmed properly labeling and storage of chemicals and cleaning items.
- Operated and used heavy equipment for cleaning machinery and production rooms.
- Collected recyclable items from production lines for proper disposal.
Education
General Education Diploma
Ponca City, OKSkills
- Child development
- Educational activity planning
- Behavior management
- Safety compliance
- Nutrition management
- Customer relationship management
- Team collaboration
- Conflict resolution
- Inventory management
- Sanitation protocols
- Effective communication
- Problem solving
- Time management
- Record keeping
- Mentoring skills
- Care management
- Hygiene and cleanliness
- Behavior management techniques
- Child development knowledge
- Housekeeping abilities
- Early childhood literacy
- Childcare
- Interpersonal relationships
- Positive reinforcement
- Security control
- Patience and empathy
- Emotional development
- Group leadership
- Child development support
- Reading skills
- Infection control
- Healthy environments
- Toilet training
- Meal preparation
- Activity planning
- Recordkeeping requirements
- Punctual and reliable
- Emotional intelligence
- Social Skills Improvement
- Crisis management
- Friendly and respectful
- Decision-making
- Verbal and written communication
- Calendaring and scheduling
Timeline
Customer Service Cashier
Plaza Wine & Spirits
04.2021 - 09.2021
Sanitation Worker
Albertsons Warehouse
04.2020 - 09.2020
Childcare Provider
Self Employed Services
11.2013 - Current
General Education Diploma